Summary
Overview
Work History
Education
Skills
Timeline
Generic

Magda Pineda

Bastrop

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

22
22
years of professional experience

Work History

Operations Lead

Wheatsville Food Co-op
01.2016 - 09.2022
  • Motivated and trained employees to maximize team productivity.
  • Reconcile tills and balance the safe
  • Processes customer payment accurately and efficiently, in accordance with policies
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Supervisor

Whole Foods Market
04.2011 - 10.2015
  • Coordinates with management to complete inventory
  • Communicates team concerns to Team Leader and Associate Team Leader
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.


Customer Service Representative

Bank of America
01.2007 - 04.2010
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.

Level III Customer Service Representative

AT&T/Cingular Wireless
12.2000 - 04.2006
  • Provided solutions and alternatives to customer facing problems presented by internal employees
  • Handled customer inquiries and suggestions courteously and professionally.
  • Solved escalated situations and answered questions using web based and intranet search engines
  • Researched customer related issues using internet and intranet database applications
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

Associate of Arts -

Houston Community College
1993

Skills

  • Multi-Line Telephone Operation
  • Customer Retention Strategies
  • Customer Service
  • Managing Multiple Tasks
  • Active Listening
  • Problem-Solving Ability
  • Office Equipment Proficiency
  • Conflict Mediation
  • Credit Card Payment Processing
  • Troubleshooting and Resolution
  • Online Chat
  • Inbound Customer Calls

Timeline

Operations Lead

Wheatsville Food Co-op
01.2016 - 09.2022

Supervisor

Whole Foods Market
04.2011 - 10.2015

Customer Service Representative

Bank of America
01.2007 - 04.2010

Level III Customer Service Representative

AT&T/Cingular Wireless
12.2000 - 04.2006

Associate of Arts -

Houston Community College

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Magda Pineda