Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Magda Quintana

San Antonio,TX

Summary

Dynamic leader with a proven track record at U-Haul International, adept in marketing and cross-functional team management. Elevated team performance through effective coaching and mentoring, achieving a 30% sales increase at USAA. Skilled in regulatory compliance and conflict resolution, I excel in driving initiatives that enhance customer satisfaction and operational efficiency.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Marketing Center Storage Manager

U-Haul International
San Antonio, TX
10.2019 - Current
  • Instituted standardized policies ensuring efficient logistics operations.
  • Delegated work to staff, setting priorities and goals.
  • Implemented quality control measures to uphold company standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Conducted training sessions to enhance employee performance and identify improvement areas.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Suggested improvements to plan specifications.
  • Recruited and hired qualified candidates to fill open positions.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed applicants and contributed to hiring decisions.
  • Boosted team effectiveness utilizing strategic methods, tactical approaches and motivational coaching.
  • Led teams through organizational changes.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Produced thorough, accurate and timely reports of project activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Worked effectively in team environments to make the workplace more productive.
  • Integrated online bidding in live auctions to maximize number of bidders, increase competition and enhance profitability.
  • Oversaw online auctions by monitoring website for performance and sales.
  • Designed and executed marketing campaigns to engage high net-worth individuals.
  • Monitored bids during the auction process and addressed any discrepancies or issues that arose.
  • Performed post-auction activities such as settling accounts with buyers and sellers, preparing invoices.
  • Communicated with prospects to present auction services, answer questions and expand client base.

Financial Foundations Specialist

USAA - P&C Auto Insurance
San Antonio, TX
09.2006 - 08.2013
  • Reviewed insurance policies for adequacy and advised clients on any changes needed.
  • Advised clients on tax-advantaged investments such as retirement accounts or mutual funds.
  • Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals.
  • Developed appropriate quotes based on risk information.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Coordinated client discussions to review available products and services.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Exceeded peer sales goals by 30%.
  • Elevated peers' sales goals through shared best practices.
  • Executed the ability to be cross-trained to benefit the company through a mortgage surge, to personally generate $7 million in USAA FSB Bank revenue.

Manager in Training

Gordon's Jewlers
San Antonio, TX
12.2005 - 08.2006
  • Developed strategies to motivate staff members in order to increase productivity levels.
  • Resolved customer issues efficiently to build loyalty.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Participated in team meetings to discuss project progress and challenges.
  • Worked closely with the district manager to build the store brand.
  • Contributed to merchandising ideas in team meetings.

Manager

Kay Jewelers
San Antonio, TX
07.1992 - 12.2005
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Recruited and hired qualified candidates to fill open positions.
  • Recruited and trained new employees to meet job requirements.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Conducted performance reviews for team members.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed further training courses to enhance skills as a licensed diamontologist.
  • Ensured inventory accuracy.
  • Ensured correct pricing through effective merchandising.

Education

BBA - Business Administration And Management

Laredo Community College
Laredo, TX
05-1992

Skills

  • Marketing
  • Coaching and mentoring
  • Cross-functional team management
  • Salesforce management
  • Regulatory compliance
  • Verbal and written communication
  • Policy implementation
  • Complex Problem-solving
  • Clear communication
  • Recruiting and interviewing
  • Workforce management
  • Sales techniques
  • Customer service
  • Expectation setting
  • Team leadership
  • Staff training and development
  • Documentation and reporting
  • Cross-functional teamwork
  • Conflict resolution

Languages

Spanish
Professional

Certification

  • Insurance Agent, USAA - Licensed in 49 states
  • DCA Licensed Diamontologist

Timeline

Marketing Center Storage Manager

U-Haul International
10.2019 - Current

Financial Foundations Specialist

USAA - P&C Auto Insurance
09.2006 - 08.2013

Manager in Training

Gordon's Jewlers
12.2005 - 08.2006

Manager

Kay Jewelers
07.1992 - 12.2005

BBA - Business Administration And Management

Laredo Community College

Similar Profiles

CREATE PROFILE
Magda Quintana