Magda Sanchez
Homemaker
Ukiah,CA
Summary
For the past six years I have been focusing and staying home with my two little girls. As much as I have enjoyed the privilege and commitment of being a homemaker I am ready to show up for myself and the wold in other ways. There is no doubt that the works force has changed drastically for employee and employer in the past six years but I believe the foundation and basics of a thriving business still remains. While there are particular kills needed for each industry and job, there are key skills that both employer and employee can count on for a thriving working environment. I believe I posses these skills. At my previous employments I have been part of creating and meeting the needs of employee and employer. I take pride on being on time, going above and beyond of task at hand while creating healthy lasting relations with employee and employers
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Medical Office Manager
Ukiah Hearing Care
Ukiah, California
10.2009 - 03.2016
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting and financial reporting.
- Developed close working relationships with front office and back office staff.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Bank Teller Intern
Wells Fargo
Ukiah, California
06.2008 - 09.2009
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Stocked supplies for customers and personal teller station.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Increased customer satisfaction by resolving issues.
Retail Store Department Manager
Mervyn's Department Store
Ukiah, California
11.2001 - 05.2008
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Communicated with managers of other departments to maintain transparency.
- Introduced new methods, practices and systems to reduce turnaround time.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Education
General
Mendocino Community College
UKiah, CaCosmetology
Cosmetology School
Chico, CA 02.2001 - 10.2001
High School Diploma -
Lassen High School
Susanville, CA 08.1998 - 06.2001
Skills
Problem-Solving
undefinedTimeline
Medical Office Manager
Ukiah Hearing Care
10.2009 - 03.2016
Bank Teller Intern
Wells Fargo
06.2008 - 09.2009
Retail Store Department Manager
Mervyn's Department Store
11.2001 - 05.2008
Cosmetology
Cosmetology School
02.2001 - 10.2001
High School Diploma -
Lassen High School
08.1998 - 06.2001
General
Mendocino Community College
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