MAGDA A. SAENZ
Chelsea,MA
Summary
Motivated Bilingual Spanish/English speaker with desire to take on new challenges' adaptable and Possess over 10 years of experience processing and servicing home mortgage and commercial loans. my current skills are transferable to any other positions that requires to build and maintain positive relationships with a wide range of clients and business partners, outstanding customer service, high energy, and fast paced, team centered, great communication skills, detail oriented, familiar with modern systems and applications and technologies.
Overview
14
14
years of professional experience
Work History
Sr. Commercial Mortgage Servicing (TEMP)
Northeast Bank
Boston, MA
01.2023 - 07.2023
- Calculating LTV's/ and review borrowers income for mortgage loan approval by examining applications and supporting documentation.
- Served as a main point of contact for borrowers and different loan partners
- Confirmed on-time mortgage payments as per signed agreements, reviewing records monthly to reduce past-due accounts.
- Discuses payments for customers with delinquent loans.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Handled routine and complex inquiries from customers, title companies and vendors each day.
- Processed payoffs, releases and curtailments for loans.
- Monitored loans to verify adequate and current insurance coverage.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Informed customers of loan application requirements and deadlines.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Identified valuable solutions for customers with credit problems.
- Stayed abreast of lending regulations, industry trends and market rates.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Collaborated with company teams to expedite loan approval processes.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Developed loan contracts and explained contract terms to clients.
- Located and suggested loan packages that met client needs and priorities.
- Set up debt payment plans based on client credit, income and assets.
- Helped customers make decisions about loans and lines of credit based on availability.
Senior Mortgage Loan Processor
Crosscountry Mortgage LLC
Wilmington, MA
10.2020 - 09.2022
- Calculate income and completed loan submission packages.
- Filed completed packages quickly and efficiently.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Managed conditions sent from underwriting departments.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Checked approvals against established bank and government lending standards.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Educated clients regarding guidelines and adjustments of loan contracts and packages.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Contacted outside sources, references and vendors to verify client financial information.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Developed and maintained relationships with local real estate agents.
- Gathered client debt, credit and income information to determine loan eligibility.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Helped clients fill out loan applications and find ideal loan options.
- Informed customers of application deadlines, approvals and denials.
- Kept detailed records regarding approved, denied and received loan applications.
- Complied applications and paperwork and double-checked for accuracy.
- Educated customers regarding actions and strategies for debt repayment.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Stayed abreast of lending regulations, industry trends and market rates.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Set up debt payment plans based on client credit, income and assets.
- Prepared reports for customers with delinquent and irreconcilable accounts.
Mortgage Servicing Specialist
Cambridge Trust Company
Woburn, MA
08.2018 - 09.2020
- Calculating and verifying borrowers income, LTV's & Analyzing home loan applications for bank approval.
- Reviewed underwriting conditions for approval of loans
- Communicated with borrowers on a consistent basis to obtain all required documents
- Confirmed on-time mortgage payments as per signed agreements, reviewing records monthly to reduce past-due accounts.
- Negotiated payments for customers with delinquent loans.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Handled routine and complex inquiries from customers, title companies and vendors each day.
- Processed payoffs, releases and curtailments for commercial loans.
- Audited files regularly to detect and correct paperwork and processing errors.
- Monitored loans to verify adequate and current insurance coverage.
- Verified newly-loaded consumer, mortgage and commercial loans against established standards.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Identified valuable solutions for customers with credit problems.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
Mortgage Servicing Specialist
Boston Private Bank, Downtown
Boston, MA
08.2016 - 07.2018
Mortgage Processor III
Metro Credit Union
Chelsea, MA
09.2014 - 05.2016
Mortgage Servicing Specialist III
Bank of America
Dedham, MA
02.2012 - 07.2014
Default Mortgage HAMP/Short sale Specialist
Salem Five Bank
Salem, MA
07.2013 - 12.2013
Mortgage Loan Processor
Village Capital and Investments
Waltham, MA
03.2010 - 12.2012
FHA/ Residential Loan Processor
Wainwright Bank
Boston, MA
01.2010 - 01.2010
Education
Coursea
Online Payroll Administration Cert
01-2024
Case Manager Assistant -
Volunteer Work
Justis For Housing11-2023
Case Load Assistant Volunteer
Volunteer - La Colavorativa
Chelsea, MA01-2023
Business O ces & Medical Term/Coding CPT4 and ICD-9/ -
YMCA Training
01-2008
FHA Origination and loan Processing FANIE/Wells Fargo -
Skills
- Loan Application Preparation
- Fluent in Spanish
- Customer Service
- Friendly, Positive Attitude
- Organizational Skills
- Time Management
- Microsoft Office
- Problem Solving
- Decision Making
- Attention to Detail
Timeline
Sr. Commercial Mortgage Servicing (TEMP)
Northeast Bank
01.2023 - 07.2023
Senior Mortgage Loan Processor
Crosscountry Mortgage LLC
10.2020 - 09.2022
Mortgage Servicing Specialist
Cambridge Trust Company
08.2018 - 09.2020
Mortgage Servicing Specialist
Boston Private Bank, Downtown
08.2016 - 07.2018
Mortgage Processor III
Metro Credit Union
09.2014 - 05.2016
Default Mortgage HAMP/Short sale Specialist
Salem Five Bank
07.2013 - 12.2013
Mortgage Servicing Specialist III
Bank of America
02.2012 - 07.2014
Mortgage Loan Processor
Village Capital and Investments
03.2010 - 12.2012
FHA/ Residential Loan Processor
Wainwright Bank
01.2010 - 01.2010
Coursea
Online Payroll Administration Cert
Case Manager Assistant -
Volunteer Work
Case Load Assistant Volunteer
Volunteer - La Colavorativa
Business O ces & Medical Term/Coding CPT4 and ICD-9/ -
YMCA Training
FHA Origination and loan Processing FANIE/Wells Fargo -
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