Magda Hazel Botello
Clerk
Hollister,CA
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in EPIC and any other software, with friendly and decisive approach to resolving challenges. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Front Desk Representative
Bay Area Community Health
10.2017 - Current
- Greeted patients and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Transcribed phone messages and relayed to appropriate personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Planned coverage needs and organized services to support incoming special events.
- Maintained and managed customer files and databases.
- Maintained productivity and quality standards at all times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints, and anything that has to do with insurance.
- Calls to health insurance to verify coverage and other issues.
- Stored guest valuables in safe and individual boxes for security.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Prepared weekly employee work schedules to meet operational needs.
- Answered customer telephone calls promptly and appropriately handled needs with enthusiastically greeted callers.
- Calculated billings and posted charges to room accounts, reviewing charges with clients at checkout.
- Collected room deposits, fees, and payments.
- Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.
- Scheduled appointment to resolve more complex issues.
Education
GED -
San Jose City College
San Jose, CA 01.2006 - 07.2008
High School Diploma -
Yerba Buena High School
San Jose, CA 01.2001 - 06.2005
Associate of Arts - Early Childhood Special Education
San Jose City College
San Jose, CA 07.2016 - 07.2017
Certificate - Emergency Care Attendance
San Jose City College
San Jose, CA 08.2018 - 05.2020
Skills
Multi-line phone systems
Correspondence management
Welcoming guests
File management
Problem-solving skills
Cash Handling
Time management
Social perceptiveness
Automated telephone systems
Administrative support
Bookkeeping
Hospitality service expertise
Clerical duties
Conflict and issue documentation
Registration
Reporting capabilities
Medical insurance
Appointment Scheduling
Insurance verifying
Document filing
D] coding understanding
Teamwork and Collaboration
Flexible and Adaptable
Dependable and Responsible
Critical Thinking
Maintenance and Repair
Excellent Communication
Data Entry
Self-Motivated
Basic life support understanding
Computer-aided dispatching
Information intake
PPE Compliance
Multitasking Abilities
Timeline
Certificate - Emergency Care Attendance
San Jose City College
08.2018 - 05.2020
Front Desk Representative
Bay Area Community Health
10.2017 - Current
Associate of Arts - Early Childhood Special Education
San Jose City College
07.2016 - 07.2017
GED -
San Jose City College
01.2006 - 07.2008
High School Diploma -
Yerba Buena High School
01.2001 - 06.2005
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