Magda L. Bobadilla
Laveen,AZ
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Wells Fargo Auto
Chandler, AZ
08.2022 - Current
- Answer 50 (avg.) calls per day and determine service needs while accurately inputting information into electronic systems.
- Lead team meetings and create effective resources for management and colleagues.
- Uphold quality control policies and procedures to increase customer satisfaction while mitigating risk.
Customer Support
Carvana
Tempe, AZ
12.2021 - 06.2022
- Improved customers purchase experience by utilizing auto expertise to provide personalized recommendations that lead to increased sales revenue.
- Operated a point of sales system with a 100% accuracy rate, ensuring 50+ transactions weekly were processed efficiently and securely.
- Collaborated with third-party loan servicer Bridgecrest to discuss credit reporting, collection activities, repossession proceedings, refinancing payoffs.
Customer Service Representative
Bureau of Health Workforce
Tempe, AZ
06.2018 - 11.2021
- Performed quality control checks on all documentation prior to submission to ensure accuracy and compliance with company standards.
- Answered 80+ incoming calls and emails per day, providing frontline customer support and assistance for loan and scholarship applications.
- Trained and mentored 20 new employees on procedures, policies, conflict management and soft skills through in person training.
Education
Bachelor of Science - Exercise And Wellness
Arizona State University
Phoenix, AZ05.2020
Skills
- Task management
- Risk assessment
- Superb attention to detail
- Research abilities
- Client relationship building
- Microsoft Office skills
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Wells Fargo Auto
08.2022 - Current
Customer Support
Carvana
12.2021 - 06.2022
Customer Service Representative
Bureau of Health Workforce
06.2018 - 11.2021
Bachelor of Science - Exercise And Wellness
Arizona State University
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