MAGDALA EMMANUEL
Flower Mound,TX
Overview
15
15
years of professional experience
Work History
Lead Front Office Operations
COOK CHILDREN'S PHYSICIAN NETWORK
Flower Mound, TX
12.2022 - Current
- Charge review billing/coding/claims
- Process referrals and authorizations
- Audit and streamline revenue cycle processes
- Enhance documentation, co-pay collection, and insurance reimbursement
- Improved provider productivity and practice revenue collection by establishing scheduling waitlist to efficiently backfill cancellations
- Recommended digitizing new patient forms within electronic medical record (EHR) to streamline patient checkin/checkout-approved and implemented by Epic team with goal of 90% clinic-wide adoption
- Created Patient Scheduling Training Manual to accelerate onboarding of front office staff
Practice Manager II
VEIN CLINICS OF AMERICA
Flower Mound, TX
04.2021 - 12.2022
- Directed day-to-day clinic operations and managed additional clinics during colleague absences
- Reported to Regional Manager with direct visibility to CEO during budget review meetings
- Redesigned operational workflow to enhance patient understanding of financial responsibility, which increased revenue, and boosted patient satisfaction from 40% to 85%, and patient adherence to clinical treatment plans
- Implemented volume-based staffing plans, reducing overtime and stabilizing labor costs without layoffs
- Instituted LEAN supply management pull-system to reduce medical supply waste and optimize resources
- Boosted morale, retention, and satisfaction through team building, mentorship, leadership development, and performance objectives aligned with clinic goals, grooming high-performers for leadership roles
- Collaborated with Marketing and Sales to develop initiatives that increased clinic growth by boosting brand awareness
- Partnered with Regional Manager to prepare annual budget and develop clinic strategic plan in alignment with organizational goals and objectives-ensured secure management of patient data, payments, and clinic financials
- Screened, interviewed and hired new Nurse Practitioners (NPs), Physician Associates (PAs), and Registered Nurses (RNs)
Center Manager
CARENOW
Fossil Creek & Presidio Vista, TX
06.2019 - 04.2021
- Oversaw two high-volume clinics with 21 clinical and non-clinical staff serving
- Managed administrative, operational, and human resources functions
- Directed development and execution of clinic goals to drive overall performance and operational success
- Reported to Regional Manager
- Enhanced patient satisfaction by implementing standardized customer service procedures focused on transparency
- Revitalized office culture by implementing performance management system
- Managed key stakeholder relationships and primary accounts, partnering with marketing to foster and maintain strong community and employer partnerships
- Implemented COVID 19 policies, procedures, and safety protocols for staff and patients
Certified Medical Assistant
Mid-Cities Cardiac Care
Bedford, TX
10.2018 - 06.2019
Lead/Supervising Medical Assistant
North Shore Physicians Group
Rowley, MA
12.2016 - 04.2018
Lead Medical Assistant
Cornerstone Family Practice
Rowley, MA
08.2009 - 11.2016
Timeline
Lead Front Office Operations
COOK CHILDREN'S PHYSICIAN NETWORK
12.2022 - Current
Practice Manager II
VEIN CLINICS OF AMERICA
04.2021 - 12.2022
Center Manager
CARENOW
06.2019 - 04.2021
Certified Medical Assistant
Mid-Cities Cardiac Care
10.2018 - 06.2019
Lead/Supervising Medical Assistant
North Shore Physicians Group
12.2016 - 04.2018
Lead Medical Assistant
Cornerstone Family Practice
08.2009 - 11.2016
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