Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Magdala Prophete

Magdala Prophete

Lawrenceville,GA

Summary

Dynamic and detail-oriented professional with experience as a Police Communications Officer at Gwinnett County Police Department. Proven ability in call prioritization and incident documentation, enhancing public safety through effective communication. Skilled in safeguarding sensitive information while engaging callers, ensuring a seamless response to emergencies and community needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Police Communications Officer

Gwinnett County Police Department
01.2011 - Current
  • Receive 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Assist callers in emergency situations with appropriate information and support.
  • Contribute to a reduction in crime rates by liaising effectively between officers and the community they serve.
  • Handle non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
  • Safeguard sensitive information by adhering strictly to confidentiality guidelines and established security measures.
  • Provide detailed briefings to supervisory staff regarding daily activities and noteworthy events within the dispatch center.
  • Facilitate training sessions for new hires on proper use of communication equipment and departmental protocols.
  • Enhance public safety by efficiently dispatching emergency services to incidents.

Bank Teller

Bank of America
03.2007 - 12.2010
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

General Education

Miramar High School
Miramar, FL
05-2003

Skills

  • Call prioritization
  • Incident documentation
  • Public safety
  • Information gathering
  • Radio communication
  • Police terminology
  • Data entry
  • Caller engagement
  • Confidentiality
  • Excellent communication

Certification

  • Division Training Coordinator
  • CTO - Communications Training Officer
  • POST Certified Training Instructor
  • EMD - Emergency Medical Dispatch

Timeline

Police Communications Officer

Gwinnett County Police Department
01.2011 - Current

Bank Teller

Bank of America
03.2007 - 12.2010

General Education

Miramar High School

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