Magdala Rosiers
Wylie,TX
Summary
Adept at conducting detailed investigations and identifying potential risks, while maintaining high standard of accuracy and thoroughness. Known for fostering strong team collaboration and achieving consistent results, adapting to changing regulatory landscapes with ease and reliability.
With a proven track record at Bank of America, I excel in AML/KYC compliance and customer relationship management. Leveraging analytical problem-solving and clear interpersonal communication, I've successfully enhanced compliance processes and fostered significant client loyalty. My strategic decision-making and meticulous attention to detail have consistently driven positive outcomes, achieving and surpassing set targets.
Compliance professional with deep understanding of AML and KYC regulations and procedures.
Overview
10
10
years of professional experience
Work History
AML/KYC Analyst
Bank of America
10.2017 - Current
- Performed periodic reviews of existing client files, ensuring continued adherence to AML/KYC requirements.
- Developed strong relationships with regulators, ensuring effective communication during audits and examinations.
- Managed complex investigations with multiple stakeholders, resulting in successful resolution of compliance issues.
- Conducted comprehensive research on clients'' backgrounds, verifying identities and assessing risks for potential financial crimes.
- Enhanced AML/KYC compliance by conducting thorough customer due diligence and risk assessments.
- Maintained updated knowledge of relevant regulations and industry best practices to continuously improve AML/KYC processes.
- Supported KYC processes for prospective and existing customers.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
Lead Sales Associate
Bank of America
04.2015 - Current
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Delivered excellent customer service for repeat business and referrals.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed, maintained and utilized diverse client base.
Education
Associate of Business Administration - Business Administration
Florida Career College
Miami, FL09-2009
Skills
- AML Regulatory Compliance
- Document Review
- Excel Data Analysis
- Regulatory Compliance
- Compliance with Ethical Standards
- Regulatory Compliance Knowledge
- Collaborative Mindset
- Critical Thinking Skills
- Efficient Task Prioritization
- Meticulous Attention to Detail
- Analytical Problem-Solving
- Clear Interpersonal Communication
- Detail-Oriented Planning
- Clear Communication
- Proficient in Verbal and Written Communication
- Strategic Decision-Making
- Collaborative Interaction
- Systematic Problem Assessment
- Targeted Objective Planning
Languages
French
Native or Bilingual
Timeline
AML/KYC Analyst
Bank of America
10.2017 - Current
Lead Sales Associate
Bank of America
04.2015 - Current
Associate of Business Administration - Business Administration
Florida Career College
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