Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Magdalena Angeles

Ojai,CA

Summary

A current manicurist who specializes in custom nail design for a reputable clientele, with over 8 years of experience in customer service.

Overview

12
12
years of professional experience

Work History

Licensed Manicurist

Self Employed
02.2020 - Current
  • Sterilize and sanitize beauty tools and equipment to maintain hygiene and safety protocols.
  • Develop and maintain strong relationships with customers to increase loyalty, trust and satisfaction.
  • Oversee schedule to manage appointments of new and existing clients.
  • Keep tidy and organize the area to comply with cleanliness standards.
  • Sanitize workstation and stock assigned workspace to facilitate general office and spa cleaning.
  • Offer advice and recommend products to improve and maintain nails.
  • Grew repeat client base through effective marketing and customer service.
  • Demonstrate dynamic customer service by responding to customer inquiries.
  • Record weekly supply and inventory needs and made regular orders for replenishment.
  • Educate clients on proper use of salon products.

Innkeeper

Iguana Inns Of Ojai
05.2015 - 01.2020
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Trained new employees, demonstrating best methods for serving clients and guests.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Provided services efficiently and with high level of accuracy.
  • Developed and implemented marketing strategies to promote hotel services.
  • Supervised the front desk and helped to resolve issues arising during shifts.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Implemented successful strategies to increase customer satisfaction.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Oversaw day-to-day operations of 25 room hotel along with its staff.

Cashier

Ace Hardware
08.2011 - 09.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolved transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Education

Certificate - Manicurist

Lu Ross Academy
Ventura, CA
12.2020

Associate of Arts - Sociology

Ventura College
Ventura, CA
06.2014

Associate of Arts - Behavioral Sciences

Ventura College
Ventura, CA
06.2014

High School Diploma -

Nordhoff High School
Ojai, CA
06.2010

Skills

  • Guest Services Management
  • Guest Experiences
  • Strategic Planning
  • Social Media Networking
  • Guest Accommodations
  • Telephone Etiquette
  • Hospitality
  • Staff Supervision
  • Reservations

REFERENCES

Laura Soria 

Early Childhood Administrative Coordinator - CSU Channel Islands

(805) 794-3486


Jacob De Los Reyes 

Water Treatment Operator - Carpinteria Valley Water District

 (805) 256-9702


Sydnie Rowe 

 Operations Leader - Your Home Sold Guaranteed

(805) 861-4647 

Timeline

Licensed Manicurist

Self Employed
02.2020 - Current

Innkeeper

Iguana Inns Of Ojai
05.2015 - 01.2020

Cashier

Ace Hardware
08.2011 - 09.2014

Certificate - Manicurist

Lu Ross Academy

Associate of Arts - Sociology

Ventura College

Associate of Arts - Behavioral Sciences

Ventura College

High School Diploma -

Nordhoff High School
Magdalena Angeles