Magdalena Angeles
Ojai,CA
Summary
A current manicurist who specializes in custom nail design for a reputable clientele, with over 8 years of experience in customer service.
Overview
12
12
years of professional experience
Work History
Licensed Manicurist
Self Employed
02.2020 - Current
- Sterilize and sanitize beauty tools and equipment to maintain hygiene and safety protocols.
- Develop and maintain strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversee schedule to manage appointments of new and existing clients.
- Keep tidy and organize the area to comply with cleanliness standards.
- Sanitize workstation and stock assigned workspace to facilitate general office and spa cleaning.
- Offer advice and recommend products to improve and maintain nails.
- Grew repeat client base through effective marketing and customer service.
- Demonstrate dynamic customer service by responding to customer inquiries.
- Record weekly supply and inventory needs and made regular orders for replenishment.
- Educate clients on proper use of salon products.
Innkeeper
Iguana Inns Of Ojai
05.2015 - 01.2020
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Trained new employees, demonstrating best methods for serving clients and guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided services efficiently and with high level of accuracy.
- Developed and implemented marketing strategies to promote hotel services.
- Supervised the front desk and helped to resolve issues arising during shifts.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Oversaw day-to-day operations of 25 room hotel along with its staff.
Cashier
Ace Hardware
08.2011 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolved transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
Certificate - Manicurist
Lu Ross Academy
Ventura, CA12.2020
Associate of Arts - Sociology
Ventura College
Ventura, CA06.2014
Associate of Arts - Behavioral Sciences
Ventura College
Ventura, CA06.2014
High School Diploma -
Nordhoff High School
Ojai, CA06.2010
Skills
- Guest Services Management
- Guest Experiences
- Strategic Planning
- Social Media Networking
- Guest Accommodations
- Telephone Etiquette
- Hospitality
- Staff Supervision
- Reservations
REFERENCES
Laura Soria
Early Childhood Administrative Coordinator - CSU Channel Islands
(805) 794-3486
Jacob De Los Reyes
Water Treatment Operator - Carpinteria Valley Water District
(805) 256-9702
Sydnie Rowe
Operations Leader - Your Home Sold Guaranteed
(805) 861-4647
Timeline
Licensed Manicurist
Self Employed
02.2020 - Current
Innkeeper
Iguana Inns Of Ojai
05.2015 - 01.2020
Cashier
Ace Hardware
08.2011 - 09.2014
Certificate - Manicurist
Lu Ross Academy
Associate of Arts - Sociology
Ventura College
Associate of Arts - Behavioral Sciences
Ventura College
High School Diploma -
Nordhoff High School