Magdalena Anguiano
Manor,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote an empowering work culture! When I work with people I want them to have a pleasant encounter so that we both feel satisfied. I'm always looking to expand my knowledge, meet and work with many people. I have documented strengths in building and maintaining relationships with diverse fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
WhiteWater Express Car Wash
08.2022 - 02.2024
- Tracked sales/store performance, Payroll, Flyers for customer communication on upcoming holidays, newsletter on events coming up, and out of order, closed flyers
- Copy and Fax employee confidential documents to HR, Payroll, Accounts Payables etc.
- Via email
- Developed strong relations with customers and vendors on behalf of organization
- Customer Service, Scheduling, Organized meetings via Google Meet, Answered phone and answered any inquires in person or over phone, collected messages
- Ensuring all purchasing invoices for location are approved
- Cash handling for deposits weekly
- Reading and interpreting weekly and monthly financial reports (P and L) pertaining to wash volume, average dollar per car, memberships, average dollar per member, labor cost, water usage and revenue
- Determined staffing by recruiting, interviewing, hiring and promoting internal candidates
- Trained and mentored all staff
- Manage labor based upon location volume and static schedule
- Ensured all staff upheld company standards such as filing variety of incident reports, such as Employee Incident report, Vehicle Incident reports and keeping up with sale goals, completing daily task, maintaining proper image with company uniform etc.
- Sent to other states to preach company image and standards when new location was bought on several occasions
- Working with Multi-Site and Area Directors to set weekly and monthly volume, membership, labor and sales goals
- Sales
- Managing and addressing incident reports with customers including review of footage, customer contact and any other actions necessary to complete and close claim
- Did maintenance on equipment, and/or made sure to contact whoever necessary to ensure maintenance on equipment gets done.
Store Manager
WhiteWater Express Car Wash
11.2020 - 02.2024
- Ensure day to day operations to keep store functioning
- Assisting in management of staff activities, safety regulations and general maintenance of store
- Assisting in scheduling, recruiting, hiring and training of new store employees and future Store Managers
- Supervised employees to maintain goals to meet corporate objectives
- Cash deposit pickup and/or cash delivery anytime cash delivery service arrives at location
- Managing and addressing incident reports with customers including reviewing of footage, customer contact, and any other actions necessary to complete and close claim
- Ensuring great culture is maintained by contributing to positive, customer-focused environment to promote growth of business
- Assisting with Inventory orders in accordance with company P and L in mind.
Shift Supervisor
White Water Express Carwash
02.2020 - 02.2024
- Customer service: Talked with customers face to face, telephone and email to resolve any issues with their account
- Excel, word, data entry: communicated issues with schedules by being middle man with Team Leaders and Management, did write-ups, filled out incident reports
- Growth Mindset: helped fix mechanical issues by learning, and also learned about system to do any cancellations or refunds to customers if needed
- Oversight of store opening and closing and ensuring all tasks are completed
- Communication: was involved in conducted interviews and made recommendations to Managers for which interviewees best suited which positions
- It was also very exciting teaching new Team Leaders and seeing us all become great leaders and teaching upcoming team members! Problem solver: recommended 4 projects to help organize workplace that have been implemented
- Which include spreadsheet on Excel for marking chemicals, rulers to mark levels of chemicals, time marking for duties that must carry out on certain time of day on board, and during first crucial month made sign on Word that was clear for customers to understand to wear their mask when outside on lot during Covid.
Sales Representative
Quick N' Clean
09.2019 - 01.2020
- Customer Service: learned to interact and meet customer needs with great customer service by ensuring quality
- Sales: Sold memberships to meet quotas
- Cleaning: Deep cleaned store while maintaining customer and employee relations.
- Service: Prepped about 100 cars per hour upon rotation
House Cleaner
Marty's Residential Cleaning
06.2018 - 08.2018
- Cleaned about 4-5 houses/day
- Detailed cleaned houses depending on different package options.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
Administrative Assistant
R And C Construction
05.2015 - 12.2017
- Communicating via phone, for making calls and setting apt.'s
- I gathered and did Data Entry to produce reports and documents for financial business decisions and/ or records
- Proficient in Microsoft Office and Google Workspace
- Sending documents via Fax
- Converting PDF into editable documents
- Answered telephone and responded to inquiry's in person or on phone as well as noted any messages.
Sales Representative
Boutique Shop
06.2015 - 08.2016
- Recommended people which dresses to get and why and communicated with consumer to match them with perfect package
- Cash Handling
- Beautification
- Open and closing procedures
- Sales
- Inventory
Education
High school diploma or GED -
East Austin College Prep
Austin, TX06.2017
Skills
- Bilingual in English and Spanish
- Administrative Experience
- Data Entry
- Payroll
- Cash Handling
- Confidential Communication Abilities
- Microsoft Excel
- Customer service
- Word knowledge
- Google Workspace
- Microsoft Office
- Financial Report Interpretation
- Leadership
- Verbal and written communication
- Quality Management
- Sales experience
- Customer Relationship Management
- Interviewing
- Recruiting
- Scheduling
- Employee orientation
- Inventory control
- Labor Cost Analysis
- P&L Management
- Pricing
- Background Checks
- Conflict Management
- Employee Onboarding
- Staff training/development
- Management
Certification
Life Insurance License, 10/01/23, 07/01/25
Timeline
General Manager
WhiteWater Express Car Wash
08.2022 - 02.2024
Store Manager
WhiteWater Express Car Wash
11.2020 - 02.2024
Shift Supervisor
White Water Express Carwash
02.2020 - 02.2024
Sales Representative
Quick N' Clean
09.2019 - 01.2020
House Cleaner
Marty's Residential Cleaning
06.2018 - 08.2018
Sales Representative
Boutique Shop
06.2015 - 08.2016
Administrative Assistant
R And C Construction
05.2015 - 12.2017
High school diploma or GED -
East Austin College Prep