Magdalena Bolling

Part of my job was taking orders from customers, prepare all kind of beverages, be sure that the lobby is always clean. sanitized and presentable.

• Taking care of complains from our customers, and make sure they left the store satisfied with the company products and service.
• Train/Mentor new crew members on food handling cash management and exemplary customer service.
• Review crew member's performance to provide feedback and guidance and improvement.
• Translation to english for spanish speaking tourists.
• Leveraged POS to manage sales transactions, process credit/debit card payments and related cash management activities.
• Because of the centric location of the store, attention to an approximate traffic of 100-300 persons in regular days, holidays and event days the attendance was up to 800-1000 persons.

• Service coordination to designated areas depending on experienced traffic.
• Accommodate clients and informed them about our specials and waiting time. I will list our customers as they were arriving and prepare any special accommodation. Menu translation for our non- spanish speaking customers
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Help our servers, food runners, and with keeping dinning area ready for every guest.
• Leveraged POS system to manage sales transactions, process credit cards and print receipts.

Hired as an IC by different companies as Hotel Valencia, Armond Joss, Rachel Relaxation Station, Skin and Spa Catalan for years, some for a decade or more.

• Co-owner of a massage studio for 9 years at the Continental Building located at San Pedro Av.
• Out-calls to customers that became regulars through the years.
• The service provided was based in excellent service, competitive affordable prices and listening carefully to the expectations of each client, offering a personalized therapy.

• I was in charge to build my stand and promote different products.
• Sampling food accordingly to the TABC. Providing information about cellphone services or mobile equipment.
• Assisting HEB, Target and Walmart in different locations through San Antonio.
• I was frequently booked as a result of increased preference in the shelves and signed contracts for cellphone equipment and services.
• Because of the high volume of hispanic customers my job was very apreciated, I could do my job in 2 languages.