Results-driven Solution Delivery Consultant with expertise in business analysis, cross-functional team leadership, and solution design. Proven ability to facilitate user acceptance testing and deliver impactful training sessions for large groups.
Work History
Solution Delivery Consultant
1 Year 6 Months
Netsmart | 01.2025 - Current
Lead the billing workstream for a statewide enterprise software implementation supporting 24 Texas Health and Human Services facilities, guiding discovery, requirements definition, configuration, testing, launch readiness, and post‑deployment support.
Deliver product demonstrations, workflow reviews, and end-user training sessions for groups of 200+ participants, translating complex system functionality into clear operational processes and user journeys.
Authored functional specifications for new reporting features, including a dashboard to monitor percentage-based weight variance across multiple time intervals, translating clinical workflows into scalable reporting requirements.
Partner with cross‑functional stakeholders to analyze business workflows, identify operational gaps, and translate requirements into functional specifications, system configurations, and scalable product solutions.
Facilitate workstream execution by leading stakeholder meetings, documenting decisions, managing action items, tracking dependencies, and coordinating efforts across solution architects, engineering, QA, reporting, support, and client leadership.
Investigate and resolve product issues by reproducing defects, documenting expected vs. actual behavior, assessing business impact, and partnering with engineering through Jira‑tracked escalation to drive fixes and product enhancements.
Develop SQL extracts and Excel‑based validation tools to automate data extraction, reconcile configuration data, and improve implementation accuracy and efficiency across multiple client environments.
Create functional specifications, process documentation, test scripts, training materials, release communications, and implementation guides to support software adoption and long-term system maintenance.
Writing Coach
11 Months
University of Kansas | 02.2024 - 01.2025
Met with BUS 305 students to provide feedback and guidance for assignment drafts such as business blogs, business proposals, business memos, and business reports.
Created and managed a schedule to meet with approximately 20 students per assignment and help them to advance their professional business writing skills.
Technical Analyst Intern
3 Months
Netsmart | 06.2024 - 09.2024
Created client-facing documentation, workflow guides, and test scripts, and maintained the internal system content library for both internal and external use.
Supported Solution Delivery Consultants across clinical and financial implementation projects by preparing client deliverables, documentation, and project materials.
Completed foundational training in Crystal Reports and enterprise healthcare implementation while gaining exposure to software configuration, client discovery, and implementation methodologies.