MAGDALENA CANALES
South Gate,CA
Summary
MAGDALENA CANALES
Efficient Administrative Assistant with 8 years of experience assisting in daily office needs and managing general administrative activities. Expertise in mathematics including budget creation and successful at coordinating. managing general administrative activities. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 8 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
LA DIGESTIVE HEALTH And WELLNESS
09.2021 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Practice Fusion to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Business Office Specialist
Bristol Hospice
04.2021 - 09.2021
- Generated departmental reports, compiled data and provided analysis of results
- Assisted board secretary in maintenance of board meeting minutes
- Responded appropriately in challenging situations calling for sensitivity and independent judgment
- Answered phone and routed calls to appropriate team members
- Operated office equipment, such as copy machine, scanner and printer
- Created, utilized and updated variety of databases and spreadsheets for reference utilizing Microsoft Word and Excel
- Scheduled appointments and maintained employee appointment calendar using MS Outlook
- Provided excellent customer service on phone and in-person to individuals from socially, economically and culturally diverse backgrounds
- Sorted incoming mail and delivered to appropriate employees or departments
- Organized paper filing system to maintain accurate records
- Developed and implemented changes to office procedures to improve effectiveness and efficiency.
Medical Records Coordinator
Companion Hospice
06.2017 - 04.2021
- Maintained accurate records and reports regarding patients histories and progress, services provided and other required information
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data
- Developed and maintained clear policies for every step of medical record creation, validation and filing
- Arranged and managed medical record filing, retrieval and transfers per established guidelines
- Observed confidentiality and safeguarded all patient-related information
- Kept department clean, organized and professional
- Disseminated information to correct department, individual or outside location
- Wrote reports, emails, memoranda, letters and releases
- Updated daily logs to track information movements
- Scanned incoming documentation
- Responded appropriately in challenging situations calling for sensitivity and independent judgment
- Answered phone and routed calls to appropriate team members
- Operated office equipment, such as copy machine, scanner and printer
- Ordered office supplies for supply closet inventory
- Provided excellent customer service on phone and in-person to individuals from socially, economically and culturally diverse backgrounds
- Organized paper filing system to maintain accurate records
- Sorted incoming mail and delivered to appropriate employees or departments.
Education
Medical Assisting -
American Career College At St. Francis
Lynwood, CA06.2015
High School Diploma -
South Gate Senior High School
South Gate, CA06.2012
Skills
- HIPAA Regulations
- Customer Service
- Appointment Management
- Electronic Health Records
- Problem Solving
- Insurance Verification
- Empathy and Compassion
- Conflict Resolution
- Organizational Skills
- Time Management
- Interpersonal Communication
- Healthcare Compliance
- Coding Procedures
- Office Administration
- Professionalism
- Medical Billing
State
CA
Zip
90280
Quantitative Skills
- Program evaluation
- Ability to analyze reports
- Content management expertise
- Computer skills
- MS Office
City
South Gate
Languages
Spanish
Timeline
Medical Office Assistant
LA DIGESTIVE HEALTH And WELLNESS
09.2021 - Current
Business Office Specialist
Bristol Hospice
04.2021 - 09.2021
Medical Records Coordinator
Companion Hospice
06.2017 - 04.2021
Medical Assisting -
American Career College At St. Francis
High School Diploma -
South Gate Senior High School
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