Magdalena Carr
Summary
I am passionate about aviation and building strong customer relationships.
"Happy customers are your biggest advocates and can become your most successful sales team."
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Textron Aviation
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
- Use SAP program for maintenance work orders.
- Review proposals, enter inspections, squawks, TSM/ CSM, hours and iMRO codes..
- Use Salesforce to update customers intonations.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns. MVSS cases.
- Process airport badge applications for team of 110 employees.
- Schedule medical screening and surveillance exams for employees.
Aviation Dispatcher
Cirrus Aviation Inc
06.2022 - Current
- Greet pilots and potential new customers at the front desk
- Handle incoming multi-line phone calls and route
- Schedule flights with customers and instructors via phone and/or online FSP computer scheduling
- Check-in customers, aircraft
- Handle and coordinate all customer requests in a timely manner
- Records aircraft arrivals and departures
- Reviews and approves flight logs for accuracy
- Coordinates and reviews with Director of Operations or Chief Pilot, pilot status basis as regards to currency and qualifications.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Reviewed aircraft reports, determining proper maintenance schedules are observed and adhered to.
Aviation Maintenance Coordinator
Cirrus Aviation Inc
06.2022 - Current
- Prepare aircraft logbook entries for the release of the aircraft back into service after maintenance with the following documents: Inspection/maintenance records
- Creates and updates the department's maintenance records system
- Billing customers
- Review and confirm that the required parts are available, order parts as needed
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Address and resolve purchase order, paperwork, and shipment discrepancies.
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
- Organized ongoing maintenance schedules to boost system performance.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable.
- Input financial data and produced reports using Quickbooks
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
Server
Sarasota Yacht Club
02.2021 - Current
- Delivering a memorable dining experience to members and guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Account Receivable Clerk
Venice Pier Group INC
11.2018 - 02.2021
- A/R for 3 restaurants Sharky, Fin, Snook Haven
- Cash register transactions, balance drawers, making deposits, Verified and posted sales, tax, accounts receivable to QuickBooks, reviewed daily sales reports, track credit card and gift sales
- Prepare other balance sheet account reconciliations, as assigned, with reference to supporting documentation.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Account Payable Clerk
Venice Pier Group INC
11.2018 - 02.2021
- Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices
- Reconciles processed work by verifying entries and comparing system reports to balances
- Charges expenses to accounts and cost centers by analyzing invoice/expense reports, recording entries
- Pays vendors by monitoring discount opportunities, verifying federal id numbers, scheduling and preparing checks, and resolving purchase order, contract, invoice, or payment discrepancies and documentation
- Ensures credit is received for outstanding memos.
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
Leasing Agent
Our House At the Beach
11.2017 - 02.2021
- Contracts with tenants by negotiating leases; collecting security deposit
- Making reservations using QuickBooks and Streamline renal program, Showings for future renter Be responsible for taking incoming phone calls, making outbound calls, and responding to emails on a daily basis from potential guests
- Prepared check in paperwork, check in and check out guests
- Resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units; arranging maintenance to meet standards, Marketing - keeps properties occupied with tenants through advertising, lead follow up, property showings for prospective tenets
- Develops rental agreements, collects deposits and rents, enforces terms of rental agreements, resolves tenant complaints
- Regularly inspects property to ensure it is in good working order, quickly resolves emergency maintenance issues
- Creates monthly financial reports for property owners
- Negotiate leasing terms and conditions
- Introduced and monitored effective lease renewal programs
- Analyzed and evaluated monthly and quarterly financial statements
- Verified that all customer complaints were handled promptly and appropriately
- Communicated effectively with owners, residents and on-site associates, Maintained a sufficient Number of units so that they were market-ready at all times
- Schedule contractors for maintenance issues
- Managed a community of nearly 106 apartment homes.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Registered clients on database to enable tracking history and maintain updated records.
Real Estate Agent
RE/MAX Tropical Sands
01.2015 - 02.2021
- Represented buyers and sellers of developed and undeveloped properties, Advertised client properties on websites, through social media and in real estate guides
- Show properties to potential buyers and other brokers at open houses and by appointment
- Coordinated appointments to show marketed properties
- Accompanied buyers and sellers to their home inspections and appraisals, Negotiated, facilitated and managed real estate transactions
- Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area
- Communicated with clients to understand their property needs and preferences, maintained connections with clients to encourage repeat business and referrals, Developed and maintained relationships with clients through networking, postcards and cold calling
- Guided clients from beginning to end of the home buying process in choosing the right property.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiated contracts with buyers and sellers to maximize customer savings.
Education
International Business -
University of Economics And Computer Science
Warsaw, Poland01.2003
Skills
- Strong communications skills
- Front desk & property management experience
- Hard working, work under the pressure
- Hospitality background
- FSP
- SAP
- Salesforce
- Word
- Microsoft Excel
- QuickBooks
- Outlook
- Store Organization
- Flight Schedule Coordination
- Administrative Support
- Customer Service
Certification
- Runway Safety AOPA
- Real Estate License
- QuickBooks - State College of Florida
Languages
Polish
Native or Bilingual
Timeline
Customer Service Representative
Textron Aviation
12.2023 - Current
Aviation Dispatcher
Cirrus Aviation Inc
06.2022 - Current
Aviation Maintenance Coordinator
Cirrus Aviation Inc
06.2022 - Current
Server
Sarasota Yacht Club
02.2021 - Current
Account Receivable Clerk
Venice Pier Group INC
11.2018 - 02.2021
Account Payable Clerk
Venice Pier Group INC
11.2018 - 02.2021
Leasing Agent
Our House At the Beach
11.2017 - 02.2021
Real Estate Agent
RE/MAX Tropical Sands
01.2015 - 02.2021
- Runway Safety AOPA
- Real Estate License
- QuickBooks - State College of Florida
International Business -
University of Economics And Computer Science
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