MAGDALENA CARROLL
Wilmington,NC
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager Medical Communications
PPD Part Of Thermo Fisher Scientific
04.2022 - Current
- Manages and/or completes development of client reports and procedural documents.
- Maintains thorough program knowledge, troubleshoots program issues, monitors and ensures compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work.
- Acts as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program.
- Oversees all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum.
- Acts as a resource for front line staff for assistance with managing their scope of service.
- May function as the front-line non-healthcare professional agent to cover services including but not limited to answering inquiries and documenting contacts, adverse events and product complaints.
- Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.
- Approves courses of action on salary administration, hiring, corrective action, and terminations.
- Reviews and approves time records, expense reports, requests for leave, and overtime.
Medical Information Associate II
PPD Part Of Thermo Fisher Scientific
02.2020 - 04.2022
- Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to the pharmaceutical or device products.
- Processes fulfillments and provided clinical trial information or after-hours on call support.
- Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate database following organizational, client and regulatory guidelines.
- Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support including follow up for quality as needed.
- Maintains knowledge of project and corporate policies and procedures including client products, SOP’s, protocols, GCPs, and all applicable regulatory requirements.
- Works with internal and external client contacts to resolve inquiries, As needed, researches medical literature and drafts responses for such inquiries.
- Provides administrative support as needed.
Certified Medical Assistant
Novant Health, Inc
09.2018 - 01.2020
- Transition of Care calls to patients.
- Authorize drug refills and provide prescription refills to pharmacies.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information, measures their vital signs, weight and height.
- Explain treatment procedures and physicians’ instructions to patients.
- Operate electrocardiogram (EKG).
- Patient education in Atrial-fibrillation clinics, pacemaker placement, cardioversion procedures.
- Scheduling pacemaker placement procedures and cardioversion.
- Minor wound dressing.
- Perform general office duties such as answering telephones.
- Contact medical facilities to obtain prior medical information.
Certified Medical Assistant
Gateway Internal Medacine
12.2015 - 06.2018
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Transition of Care calls to patients.
- Prepare and administer medications as directed by a physician.
- Explain treatment procedures and physicians' instructions to patients.
- Operate electrocardiogram (EKG).
- Minor wound dressing
- Nebulizer treatments
- Collect tissue or other laboratory specimens, log the specimens, and prepare them for testing.
- Contact medical facilities to obtain prior medical information
Account Agent
Front Street Facilities
01.2012 - 04.2013
- Managed client accounts nationwide.
- Provided accurate status reporting of project milestones to clients and team members.
- Scheduled repairs such as plumbing, electric, damages to exterior or interior of stores in logical steps and budget time required to meet deadlines.
- Conferred with supervisory personnel, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and construction problems.
- Prepared contracts and negotiate revisions, changes and additions to contractual agreements with consultants, clients, and suppliers
- Equipped and submit budget estimates and progress and cost tracking reports.
- Take actions to deal with the results of delays, bad weather, or emergencies at construction site.
- Studied job specifications to determine appropriate repair methods.
- Investigated damage, accidents, or delays at construction sites, to ensure that proper procedures are being carried out.
Education
Bachelor of Science - Public Health
Southern New Hampshire University
09.2022
Associate of Business Administration - Business Management
Suffolk County Community Collage
06.2010
High School Diploma -
Riverhead High School
Skills
- Medical Triage
- Self-Motivated
- Flexible and Adaptable
- Team-building
- Data Entry
- Active Listening
- Excellent Communication
- Planning and Coordination
- Analytical and Critical Thinking
- Written Communication
- Attention to Detail
- Decision-Making
- Problem-Solving
Certification
AUDIT EXPERIENCE
Clinical Supplies Facilities Audit
Timeline
Manager Medical Communications
PPD Part Of Thermo Fisher Scientific
04.2022 - Current
Medical Information Associate II
PPD Part Of Thermo Fisher Scientific
02.2020 - 04.2022
Certified Medical Assistant
Novant Health, Inc
09.2018 - 01.2020
Certified Medical Assistant
Gateway Internal Medacine
12.2015 - 06.2018
Account Agent
Front Street Facilities
01.2012 - 04.2013
Bachelor of Science - Public Health
Southern New Hampshire University
Associate of Business Administration - Business Management
Suffolk County Community Collage
High School Diploma -
Riverhead High School
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