Magdalena Cuellar-Garcia
Temple,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager, General Manager
Jimmy Johns
05.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Contact Center Specialist
Baylor Scott & White
08.2022 - 05.2023
- Achieved high customer satisfaction ratings, effectively addressing concerns and providing appropriate solutions.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
Barista, Trainer, Shift Supervisor
Starbucks
05.2019 - 08.2022
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Collaborated with managers to implement effective staff scheduling, minimizing labor costs while ensuring optimal coverage during peak hours.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Led informative workshops on coffee origins, brewing methods, and flavor profiles to educate both staff members and customers alike.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Delivery Driver, Catering Manager, Shift Leader
Jimmy Johns
05.2017 - 06.2020
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
Bakery Clerk
Publix
06.2016 - 05.2017
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Implemented creative merchandising techniques that enticed customers to purchase additional items from the bakery department.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
Education
C.E.D.A.R.
Pharmacy Technician Career Diploma -
Penn Foster
Skills
- Product and service knowledge
- Task Delegation
- Recruiting and Interviewing
- Employee Performance Evaluations
- Employee and Patient Scheduling
- Operations Management
- Cost Reduction
- Customer Relationship Management (CRM)
- Financial Management
- Retail Operations Management
- Compliance Understanding
References
Available upon request.
Timeline
Assistant Manager, General Manager
Jimmy Johns
05.2023 - Current
Contact Center Specialist
Baylor Scott & White
08.2022 - 05.2023
Barista, Trainer, Shift Supervisor
Starbucks
05.2019 - 08.2022
Delivery Driver, Catering Manager, Shift Leader
Jimmy Johns
05.2017 - 06.2020
Bakery Clerk
Publix
06.2016 - 05.2017
C.E.D.A.R.
Pharmacy Technician Career Diploma -
Penn Foster