Summary
Overview
Work History
Education
Skills
Timeline
Generic

Magdalena Duran

Sunland Park,NM

Summary

Diligent, hardworking and knowledgeable Account Service Representative. Skilled in fielding inquiries and resolving problems using expertise in business practices and customer relations. Driven to consistently exceed sales and service quality targets. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Account Support Specialist

Viva Capital
El Paso, TX
08.2022 - Current
  • Provided customer service for clients with account inquiries and issues.
  • Researched, identified, and resolved client problems in a timely manner.
  • Created and maintained accurate records of customer interactions and transactions.
  • Analyzed customer accounts to identify discrepancies or potential fraud.
  • Developed strategies to improve overall customer satisfaction levels.
  • Managed incoming calls from customers regarding their accounts.
  • Responded promptly to customer emails and other forms of communication.
  • Performed data entry tasks related to customer accounts into various databases.
  • Facilitated resolution of escalated customer complaints by working closely with other departments.
  • Monitored daily system performance to ensure that any errors are addressed quickly.
  • Collaborated with other teams within the organization to resolve complex customer issues.
  • Maintained positive account relationships through regular contact and knowledgeable service for every need.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

VIP Connection
Santa Teresa, NM
03.2021 - 08.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Account Support Specialist

Triumph Business Capital
El Paso, TX
11.2012 - 12.2020
  • Provided customer service for clients with account inquiries and issues.
  • Researched, identified, and resolved client problems in a timely manner.
  • Created and maintained accurate records of customer interactions and transactions.
  • Analyzed customer accounts to identify discrepancies or potential fraud.
  • Managed incoming calls from customers regarding their accounts.
  • Responded promptly to customer emails and other forms of communication.
  • Performed data entry tasks related to customer accounts into various databases.
  • Generated reports on account activity for management review purposes.
  • Monitored daily system performance to ensure that any errors are addressed quickly.
  • Collaborated with other teams within the organization to resolve complex customer issues.
  • Maintained positive account relationships through regular contact and knowledgeable service for every need.
  • Resolved account issues with strengths in research, problem-solving and solution development.
  • Updated and maintained account records to adequately track current revenue and stay on top of communications.

Education

Certificate - Medical Office Specialist

Kaplan College
El Paso, TX
06-2010

High School Diploma -

Desert Pride High School
Anthony, NM
05-2005

Skills

  • Cross-Functional Teamwork
  • CRM Software
  • Customer Satisfaction
  • Software troubleshooting
  • Email Etiquette
  • Order Processing
  • Customer Service
  • Customer service excellence
  • Written Communication
  • Self Motivation
  • Problem-Solving

Timeline

Account Support Specialist

Viva Capital
08.2022 - Current

Customer Service Representative

VIP Connection
03.2021 - 08.2022

Account Support Specialist

Triumph Business Capital
11.2012 - 12.2020

Certificate - Medical Office Specialist

Kaplan College

High School Diploma -

Desert Pride High School

Similar Profiles

CREATE PROFILE
Magdalena Duran