Magdalena Escoto
Hammond,IN
Summary
Detail-oriented Quality Supervisor with 10+ years of experience in successful program development. Known for promoting positive professional relationships and providing exemplary customer service. Skilled in time management and team coordination.
Overview
12
12
years of professional experience
Work History
Quality Supervisor
Autokiniton
2022.11 - Current
- Responsible for performance feedback and leadership of all direct reports including mentoring, coaching, counseling and corrective action when situation dictates
- Ensure product and process compliance to customer requirements
- Serve as focal point of contact for internal and external customers either directly or through Customer Liaison
- Provide training for Quality Technician and manufacturing associates
- Develop and maintain company performance metric data, prepare charts and summaries for applicable measurables as required
- Direct associates engaged in measuring and testing product and tabulating data concerning materials, product.
- Promoted a safety-first mindset among team members through regular training sessions on safe work methods and equipment usage protocols.
- Directed and supervised 15-20 employees involved in product inspection and quality control procedures.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
Quality Inspector
ITW
2022.06 - 2022.11
- Perform 1st and last part inspection using variety of inspection equipment
- Maintain job verification documentation
- Sort mixed/non-conforming parts as need
- Data entry
- Daily housekeeping of work area and Quality office including filing of documentation.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
Customer Service Representative Supervisor
Post Warehouse
2020.07 - 2022.03
- Scheduled monthly appointments for shipping and receiving
- Completed bi-weekly payroll for 8-10 employees.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Coordinated scheduling to ensure adequate staffing during peak hours, minimizing wait times for customers.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Quality Coordinator
Dakkota Integrated Systems
2017.10 - 2020.07
- Ensured plant floor documentation for accuracy
- Performed inspection activities
- Collected and maintained evidence of customer requirements
- Ensured production process to meet industrial standards.
- Reduced non-conformances with thorough root cause analysis and effective corrective actions.
- Assisted with quality control audits.
- Implemented corrective action plans to address any identified deficiencies in manufacturing process, reducing instances of defective products reaching customers'' hands.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Trained team members on quality assurance best practices, enhancing their understanding of importance of maintaining high-quality standards.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
Production Team Lead
Dakkota Integrated Systems
2012.06 - 2017.10
- Planned, scheduled and delegated daily work to staff
- Managed team performance by training and motivating employees
- Resolved maintenance, IT and issues with production workflow
- Maintained production team boards.
Education
GED -
Oliver Harvey College
Chicago, IL01.1998
Skills
- Team Management
- Shipping & Receiving
- Warehouse Supervisor Experience
- Quality Assurance
Timeline
Quality Supervisor
Autokiniton
2022.11 - Current
Quality Inspector
ITW
2022.06 - 2022.11
Customer Service Representative Supervisor
Post Warehouse
2020.07 - 2022.03
Quality Coordinator
Dakkota Integrated Systems
2017.10 - 2020.07
Production Team Lead
Dakkota Integrated Systems
2012.06 - 2017.10
GED -
Oliver Harvey College