MAGDALENA EWA KOWALCZYK
Miami Beach,FL
Summary
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.
Team-oriented and customer-centered Server with passion for food service industry. Works well in large teams or in small groups for private events.
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Reliable Banquet Server with trained in fast and sanitary food transport. Exemplary workplace focus and physical coordination. Professional and friendly with patrons and co-workers alike.
Overview
17
17
years of professional experience
Work History
Banquet Server
The Shelborne by Proper
Miami Beach, Florida
10.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Fine Dining Server at Matador Room
The Miami Beach EDITION
Miami Beach, Florida
07.2017 - 09.2026
- Welcomed guests at The Miami Beach Edition with personalized poolside and fine dining service, enhancing guest experience.
- Accurately processed food and beverage orders using POS systems to ensure efficient service.
- Served entrees, drinks, and checks promptly, contributing to a positive dining experience.
- Coordinated with kitchen staff on guest requests and order changes.
Restaurant Server
The Surfcomber Hotel
South Beach
01.2014 - 10.2025
- - Answering questions related to menu selections.
- - Working closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience.
- - Suggesting appetizers and meals for customers based on the menus and specials.
- - Set tables for dining areas to ensure readiness for guests. and rearranging tables to accommodate larger parties.
Pool Server
Royal Palm Miami
South Beach
01.2013 - 01.2017
- - Serving food courses and alcoholic beverages to guests.
- - Checking in with guests to ensure satisfaction with each food course and beverage order;
- - Communicating with the kitchen regarding menu questions, the length of wait, and product availability.
- - Communicating additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- - Checking in with guests to ensure satisfaction with each food course and beverage order.
- - Maintained cleanliness of work stations daily.
- - Maintaining cleanliness of work stations every day
- Greeted hotel guests warmly, providing personalized attention.
Assistant Manager
City Style
Bayside Marketplace
01.2012 - 01.2013
- - helping customers by providing information, answering questions, obtaining merchandise requested or suggested, completing payment transactions, preparing merchandise for sale.
- - promoting sales by demonstrating merchandise and products to customers.
- - attracted customers through original presentation ideas and by following display suggestions and schedules.
- - evaluated competition by visiting stores to gather insights on style, quality, and pricing of merchandise;
- - trained store staff by updating product knowledge and sales materials, assessing job performance, and implementing new product training.
- - preparing sales and customer relations reports (verbal and written) by analysis and categorization of sales information, identifying and investigating customer complaints and service suggestions.
- - Maintained a safe and clean store environment by regularly cleaning and organizing merchandise and public areas..
- - maintaining the inventory by checking merchandise to determine inventory levels, anticipating customer demands.
- - assuring quality service by establishing and enforcing organization standards.
Teacher of English: all age groups
Promar International School of Foreign Languages and Management
Dębica branch
01.2010 - 01.2012
- - working with culturally and socio-economically diverse, various ability level groups of kindergarten, middle school and high school students as well as adults, competent with computer-based learning and use of interactive board components;
- - development and implementation of engaging and effective lessons for heterogeneous groups of regular and special education students – technology and hands-on activities were integrated in classes to foster students' focus, engagement and learning;
- - working collaboratively with other teachers and specialists to create effective lessons and student-friendly environment to meet the needs and abilities of all learners;
- - assessing students' progress, assigning grades, taking attendance, lunch/recess duties;
- - incorporating distinctive projects and methods to provide students with opportunities of challenge and growth; collecting meaningful data including pre/post assessment and a variety of tests to chart learner growth;
- - preparing motivational data to instill confidence and encourage further achievements;
- - tutoring individual students;
- - communicating with parents on a regular basis by organizing conferences, providing information through newsletters, progress reports, behavior charts, phone calls and e-mails
Education
master - International Relations, Field of International Relations with major in American Studies
Andrzej Frycz Modrzewski Krakow University, Faculty of Law, Administration and International Relations
bachelor - English Language Teaching Methodology
Teacher Training College of Foreign Languages in Dębica
Rzeszówgraduation with distinction - Economics and Organization of Enterprise
High School: Complex of Schools of Economics in Dębica, Secondary Technical School of Economics
Skills
- LANGUAGES
- Polish (native)
- English C2 (proficient)
- Spanish A1 (beginner)
- COMPUTER
- Windows, MS Office – advanced user
- TEAM WORK
- Experience in planning and organizing
- Good at problem solving and leadership
- Good communication skills
- Good knowledge of culture and civics
- Good interpersonal skills
- Contributing to team effort by accomplishing the needed results, as well as diligent performance of independent tasks
- POS systems
- Banquet service
- Order coordination
- Table setting
- Beverage service
- Guest relations
- Food safety
- Event service
- Menu knowledge
- Team coordination
- Attention to detail
- Interpersonal communication
- Problem solving
- Time management
- Conflict resolution
- Banquet coordination
- Sales techniques
- Table set up
- Wine service
- Efficient serving
- Fine dining service
- Strong teamwork
- Food handlers license and alcohol servers certification
- Weddings background
- High volume dining
Personal Information
- Date of Birth: 1986-03-03
- Nationality: POLISH
- Driving License: CLASS E
- Marital Status: SINGLE
INTERESTS
literature in English, history, traveling, photography, fashion, music, film, Latin American dancing, sport
Disclaimer
I hereby give consent for my personal data included in the job offer to be processed for the purposes of recruitment. REFERENCES available upon request.
Traineeships
- Economic traineeship at the Tax Office in Dębica
- Teaching practice at the Elementary School in Grabiny
- Teaching practice at the Junior High School in Grabiny
PROFESSIONAL DEVELOPMENT
- Seminars and workshops attended in 2006-2010 include:
- Lesson Planning, Cooperative Learning, Discipline and Classroom Management, Flexible Grouping and Multicultural Education
Timeline
Banquet Server
The Shelborne by Proper
10.2025 - Current
Fine Dining Server at Matador Room
The Miami Beach EDITION
07.2017 - 09.2026
Restaurant Server
The Surfcomber Hotel
01.2014 - 10.2025
Pool Server
Royal Palm Miami
01.2013 - 01.2017
Assistant Manager
City Style
01.2012 - 01.2013
Teacher of English: all age groups
Promar International School of Foreign Languages and Management
01.2010 - 01.2012
master - International Relations, Field of International Relations with major in American Studies
Andrzej Frycz Modrzewski Krakow University, Faculty of Law, Administration and International Relations
bachelor - English Language Teaching Methodology
Teacher Training College of Foreign Languages in Dębica
graduation with distinction - Economics and Organization of Enterprise
High School: Complex of Schools of Economics in Dębica, Secondary Technical School of Economics