Magdalena Frias
Indianapolis,IN
Summary
Results-driven professional with a diverse background in talent acquisition, customer service, hospitality, and collections, offering a blend of skills in recruiting, client interaction, sales, and administrative support. Over five years of experience in high-touch, customer-focused roles, with a proven record of adaptability, strong communication, and organizational expertise. Adept at multitasking and managing priorities in fast-paced, remote, and in-office environments. With a versatile background across different industries, I bring strong organizational skills, adaptability, and a commitment to exceptional service and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Talent Acquisition
SAS
Remote
01.2022 - 10.2024
- Collaborated with HR and department managers to forecast future hiring needs and develop talent acquisition plans.
- Developed job descriptions and crafted interview questions that aligned with the qualifications and competencies required for each position.
- Advised senior leadership team on matters related to organizational development strategies or talent acquisition initiatives.
- Sourced, evaluated, and hired candidates to fill multiple open positions across divisions, ensuring a streamlined recruitment process.
- Conducted inbound and outbound calls for candidate engagement and talent acquisition.
- Extended offers and led negotiations, ensuring competitive and mutually beneficial terms for candidates and the company.
- Assisted in sales and talent recruitment, applying a strategic approach to meet organizational goals.
- Maintained detailed records of recruitment activities, including interview notes and trackers, and consistently updated supervisors on progress.
- Prioritized and managed multiple tasks, ensuring timely completion of recruitment requests.
- Proficient in various Applicant Tracking Systems (ATS) and recruiting platforms, including ICIMS, PARADOX, Indeed, ZipRecruiter, Retail Odyssey, and MyOracle.
- Partnered with onboarding teams to manage I-9 verifications and ensure compliance.
- Collaborated with new hires to ensure successful orientation and seamless integration into the company. Technical Skills: ICIMS, PARADOX, MyOracle. Indeed, ZipRecruiter. Microsoft Teams, Google Workspace (Google Drive, Docs). Social Media Platforms: TikTok, Facebook, Instagram. Zoom, Excel.
Host/Server
Cheddar's Scratch Kitchen
Greenwood
06.2018 - 01.2021
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
Customer Service Rep
RCI Vacation Exchange Company
Carmel
11.2019 - 11.2020
- Computer Systems: GUI/TUI, RCI system, Dialer
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with Vacation selection, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Collector
Medshield Inc (MSI)
Indianapolis
11.2018 - 11.2019
- Dealing with: Insurance/medical info, Attorneys, Health advantage, Financial aid, Hospital bills, Itemized Statement.
- Monitored accounts receivable aging reports daily for timely follow up on overdue invoices.
- Maintained detailed records of all correspondence with patients concerning their debts.
- Reviewed patient files regularly to ensure compliance with HIPAA regulations.
- Took billing calls, questions and concerns from patients and third party carriers.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Advised delinquent customers on strategies for debt repayment.
- Negotiated credit extensions and waivers when necessary.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
Education
High School Diploma - Core 40 Diploma, Dental Assisting classes, Dual Credit classes
Beech Grove High School
Beech Grove05.2018
Skills
- Strong interpersonal skills
- Team leadership
- Conflict resolution
- Adaptability
- Responsible
- Customer Service
- Customer Support
- Appointment Setting
- Microsoft Office
- IOS
- Typing
- Data Entry
- Recruiting
- Interviewing
- Computer Literacy
- Talent Acquisition
- Leadership
- Independent
- Talent acquisition strategies
- Persuasive communication talents
- Strong negotiation talents
- Data acquisition and analysis
- HIPAA Compliance
- Multitasking
- Delinquent Account Notification
- Customer Retention
- Organization skills
- Critical Thinking
- Negotiation and Resolution
- Time management abilities
Languages
- Spanish
- English
Referrals
- Justin Burns, 317-414-6123
- Blanca Rivero, 479-335-8494
- Naomi Fleming, 865-789-0021
Certifications
Indiana Lash Certification
Certification
Indiana Drivers License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Talent Acquisition
SAS
01.2022 - 10.2024
Customer Service Rep
RCI Vacation Exchange Company
11.2019 - 11.2020
Collector
Medshield Inc (MSI)
11.2018 - 11.2019
Host/Server
Cheddar's Scratch Kitchen
06.2018 - 01.2021
High School Diploma - Core 40 Diploma, Dental Assisting classes, Dual Credit classes
Beech Grove High School
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