Magdalena Garces

Work History

Surgical Coordinator

Alamo City Bariatrics

San Antonio, TX

11.2021 - 01.2023

Expertly managed planning, scheduling and coordinating inpatient/outpatient procedures with facilities, anesthesia providers/groups, Operating rooms and first assists.
Educated patients about surgeries, provided treatment plan documentation and pre-op, post-op and follow up visits. Managed office bookkeeping with insurance billing and patient payments.
Frequently double-checked medical histories and current information to provide accurate results to surgeons while scheduling follow-ups and other appointments.
Coordinated patients benefit info with their insurance in order to come up with their surgery estimate.
Scheduled patient appointments in respective to doctors' calendars and followed up with reminder phone calls. Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Managed phone lines and messages facilitating over 20+ calls per day with patients, insurance, reps and staff. Organized patient files and streamlined operations to improve efficiency all while training our new hire on company-specific policies, procedures, and compliance guidelines.
Coordinated pre-authorizations/pre-determinations through insurance via phone call, fax, availity & provider portals, other medical specialists and documented details in patient charts. Arranged peer-to-peers and initiate/compose appeals.
Completed customer insight reports while inputting over 12,000 units of sensitive data. Implemented Microsoft Excel for digitizing and organizing over 50+ surgical payments in 2021
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments while increasing surgery productivity by scheduling over 20 cases per month compared to last years quota.
Being a surgical coordinator requires patience, attention to detail, excellent communication skills, critical thinking, confident judgement all while working in a fast-paced environment & in a timely manner.

Patient Service Representative

Alamo City Bariatrics

11.2020 - 01.2023

Used Athena to assist patients in filling out check-in/payment paperwork and schedule appointments. Took copayments and compiled daily financial records while identifying insurance payment sources and listed payers in proper sequence to establish chain of payment.
Resolved patient financial problems with guidance from documented guidelines and procedures. Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Balanced deposits and credit card payments each day. Reviewed and corrected claim errors to facilitate smooth processing.
Followed document protocols to safeguard confidentiality of patient records. Facilitated communication between patients and various departments and staff.
Managed phone lines & facilitating over 20+ calls per day with patients, insurance, reps and staff. Maintained an organized, clean, professional workspace & waiting area, provide excellent customer service with helpful & friendly attitude.
Applied administrative knowledge and courtesy to explain procedures and services to patients. Offered simple, clear explanations to help patients and families understand hospital policies and procedures. Helped address client complaints through timely corrective actions and appropriate referrals.
Organized patient records and database to facilitate information storage and retrieval. Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Recommended service improvements to minimize recurring patient issues and complaints. Kept current with literature and field advancements to advocate to and for patients.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered. Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Reviewed and worked with all ICD-10 & CPT codes while completing customer insight reports & inputting over 12,000 units of sensitive data

Patient Service Representative

Northeast Orthopaedics & Sports Medicine

San Antonio, TX

04.2019 - 11.2020

Used Athena to assist patients in filling out check-in/payment paperwork and schedule appointments. Took copayments and compiled daily financial records while identifying insurance payment sources and listed payers in proper sequence to establish chain of payment.
Resolved patient financial problems with guidance from documented guidelines and procedures. Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Balanced deposits and credit card payments each day. Reviewed and corrected claim errors to facilitate smooth processing.
Followed document protocols to safeguard confidentiality of patient records. Facilitated communication between patients and various departments and staff.
Managed phone lines & facilitating over 20+ calls per day with patients, insurance, reps and staff. Maintained an organized, clean, professional workspace & waiting area, provide excellent customer service with helpful & friendly attitude.
Applied administrative knowledge and courtesy to explain procedures and services to patients. Offered simple, clear explanations to help patients and families understand hospital policies and procedures. Helped address client complaints through timely corrective actions and appropriate referrals.
Organized patient records and database to facilitate information storage and retrieval. Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Recommended service improvements to minimize recurring patient issues and complaints. Kept current with literature and field advancements to advocate to and for patients.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered. Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Reviewed and worked with all ICD-10 & CPT codes while completing customer insight reports & inputting over 12,000 units of sensitive data

Professional Makeup Artist

NYX Professional Makeup

09.2017 - 02.2020

Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client. Increased business sales utilizing Product/Service knowledge. Tracked down hard-to-find merchandise at diverse locations.
Performed full makeup applications to 10 clients per week. Demonstrated cosmetic application best practices to achieve desired styles.
Conducted consultations to understand client's desired outcome and assessed skin type and face structure. Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection while consistently having sales goals of $500-$2000 per day.
Professionally applied makeup to 20-30clients per month for outings, proms, weddings, funerals and other special occasions and events. Conducted makeup classes for group of 20-50 students.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results. Consistently received positive performance reviews from guests.
Helped clients feel relaxed and comfortable through conversation and personal relatability while achieving their desired looks for daily wear and special events by designing makeup strategies for each scenario.
Arranged merchandise to present visually appealing displays and attract clientele. Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Answered customer questions about products and services, helped locate merchandise and promoted key items. Listened to customer needs and desires to identify and recommend optimal products.
Balanced and organized cash register by handling cash, counting change and storing coupons. Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Stylist Sales Associate

Tory Burch

09.2017 - 03.2019

Advised client base of new products and seasonal fashions to increase store sales. Translated inspiration into action by solving customer styling needs. Assisted customers with merchandise selection and provided personal shopping and styling, generating over 50% revenue growth annually.
Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques. Met or exceeded individual financial and credit goals while contributing to store's bottom line.
Connected and engaged with customers to understand styling needs. Acknowledged, interacted and built relationships with clients to stimulate loyalty.
Supported sales floor, cash wrap and back of house to catalyze daily operations. Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
Embraced fashion and understood market trends to articulate in client interactions. Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
Fostered inclusive environment to make customers feel welcomed. Built customer loyalty and retention by delivering excellent shopping experiences.
Served as brand storyteller to create experiences that drove sales and achieved store goals. Handled special requests from VIP clients, liaising with personal assistants and private buyers.
Answered customer questions about products and services, helped locate merchandise and promoted key items. Informed customers of current store promotions to encourage additional sales purchases.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Stocked merchandise, clearly labeling items, and arranging according to size or color. Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
Listened to customer needs and desires to identify and recommend optimal products. Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Sales Specialist

Victoria's Secret & PINK

05.2015 - 08.2017

Advised client base of new products and seasonal fashions to increase store sales. Translated inspiration into action by solving customer styling needs. Assisted customers with merchandise selection and provided personal shopping and styling, generating over 50% revenue growth annually.
Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques. Met or exceeded individual financial and credit goals while contributing to store's bottom line.
Connected and engaged with customers to understand styling needs. Acknowledged, interacted and built relationships with clients to stimulate loyalty.
Supported sales floor, cash wrap and back of house to catalyze daily operations. Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
Embraced fashion and understood market trends to articulate in client interactions. Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
Fostered inclusive environment to make customers feel welcomed. Built customer loyalty and retention by delivering excellent shopping experiences.
Served as brand storyteller to create experiences that drove sales and achieved store goals. Handled special requests from VIP clients, liaising with personal assistants and private buyers.
Answered customer questions about products and services, helped locate merchandise and promoted key items. Informed customers of current store promotions to encourage additional sales purchases.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Stocked merchandise, clearly labeling items, and arranging according to size or color. Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
Listened to customer needs and desires to identify and recommend optimal products. Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Beauty Advisor -Seasonal

Sephora

12.2013 - 01.2014

Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client. Increased business sales utilizing Product/Service knowledge. Tracked down hard-to-find merchandise at diverse locations.
Performed full makeup applications to 10 clients per week. Demonstrated cosmetic application best practices to achieve desired styles.
Conducted consultations to understand client's desired outcome and assessed skin type and face structure. Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection while consistently having sales goals of $500-$2000 per day.
Professionally applied makeup to 20-30clients per month for outings, proms, weddings, funerals and other special occasions and events. Conducted makeup classes for group of 20-50 students.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results. Consistently received positive performance reviews from guests.
Helped clients feel relaxed and comfortable through conversation and personal relatability while achieving their desired looks for daily wear and special events by designing makeup strategies for each scenario.
Arranged merchandise to present visually appealing displays and attract clientele. Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Answered customer questions about products and services, helped locate merchandise and promoted key items. Listened to customer needs and desires to identify and recommend optimal products.
Balanced and organized cash register by handling cash, counting change and storing coupons. Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Summary

Overview

Work History

Surgical Coordinator

Patient Service Representative

Patient Service Representative

Professional Makeup Artist

Stylist Sales Associate

Sales Specialist

Beauty Advisor -Seasonal

Education

No Degree - Business Administration And Management

Skills

Work Availability

Timeline

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