Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Magdalena Gonzalez

Orlando,FL

Summary

Detail-oriented Assistant Manager offers more that eighteen -year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Overview

14
14
years of professional experience

Work History

Assistant Manager

TJ Max
Orlando, FL
07.2022 - 01.2024
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Actively seeking potential employees to fill open job opportunities
  • Assuring Operation standard are compliance
  • Evaluate sales number assure departments sales are increasing sales profit
  • Merchandising Presentation, Process payroll,Development of new hires
  • Daily store Operations

Branch Manager

Patriots Outfitters
Fort Lee, Virginia
06.2021 - 05.2022
  • Increase sales performance within six month $15,581,077 million dollars
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Planned work schedules to maintain adequate staffing levels.
  • Increased efficiency and drove branch revenue by optimizing daily operations
  • Developed sales team to be knowledgeable of the product, to upsells and right fit the customers
  • Managing payroll

District Manager/ Operation Manager

T-Mobile Express LLC
Richmond, VA
05.2010 - 02.2021

Manage and assume responsibility for the success of my stores by directing all operational aspects of each store and driving sales whilst minimizing costs.

• Provided Sales and Operational support and oversight for 18 stores in Virginia.

• Maintain outstanding store operations & sales through T-Mobile processes.

• Establish strong relationships with Partners, Directors, Peers, Retail Store Managers, and store teams; as well as supporting communication between corporate office and retail locations.

• Manage Customer Experience, building consumer confidence through coaching and developing competent sales teams.

• Manage all sales / operational based projects and improve existing systems to satisfy the needs of the business.

• Issue, manage, and analyze needed, routine reports including but not limited to inventory reports, cash control reports, sales reports, operational budgets.

• Conducting analysis to decide staffing numbers, skills and needs to meet the organization’s objectives.

• Coordinating hiring, and training, of talent prospects to ensure sales success.

Education

Associate of Science - Medical Billing Coding Specialist

Florida Technical College
Orlando, FL
08-2024

Associate of Science - Register Dental Assistant

San Diego City College
San Diego, CA
07-1992

Skills

  • Principal Bilingual liaison for Spanish speaking customers and employees
  • Process new service contracts
  • Resolved customer conflicts and billing inquiries
  • Daily monitoring of sales to increase revenue and performance
  • Plan weekly sales target goals
  • Monitor employee performance and prepare evalutions

Accomplishments

District Manger / Operation Manager

  • Gross Profit Winner circle three consecutive years 2017, 2018, 2019
  • Fluent in Spanish

Timeline

Assistant Manager

TJ Max
07.2022 - 01.2024

Branch Manager

Patriots Outfitters
06.2021 - 05.2022

District Manager/ Operation Manager

T-Mobile Express LLC
05.2010 - 02.2021

Associate of Science - Medical Billing Coding Specialist

Florida Technical College

Associate of Science - Register Dental Assistant

San Diego City College
Magdalena Gonzalez