Magdalena Guerrero
Strathmore,CA
Overview
9
9
years of professional experience
Work History
Front Receptionist
Holvik Family Health Center
Visalia, CA
08.2025 - Current
- Welcome and register patients while providing outstanding customer service.
- Verify insurance eligibility and obtain necessary authorizations.
- Collect copayments and update patient demographic and insurance information.
- Coordinate patient flow to support efficient daily clinic operations.
Dental Office Clerk
Omni Family Health
Visalia, CA
12.2023 - 08.2025
- Verified insurance eligibility and dental benefits.
- Scheduled patient appointments according to office policies and provider availability.
- Assisted patients with questions regarding services and billing.
- Collected copayments and explained treatment plans and insurance coverage.
Patient Access Representative
Altura Centers for Health
Tulare, CA
09.2021 - 12.2023
- Registered patients while maintaining accuracy and confidentiality.
- Verified insurance eligibility and entered patient information into the electronic medical record system.
- Collected copayments and updated insurance and demographic information.
- Scheduled appointments and coordinated patient referrals.
Verification Clerk
Adventist Health
Hanford, CA
07.2018 - 07.2021
- Verified insurance coverage and secured required authorizations before scheduled procedures.
- Assisted patients with financial estimates, payment arrangements, and insurance questions.
- Collected demographic information and maintained accurate patient records.
- Coordinated scheduling and communicated with clinical departments to ensure seamless patient care.
Navigation Center Representative
Family Healthcare Network
Porterville, CA
06.2017 - 07.2018
- Assisted patients with appointment scheduling and navigation services.
- Provided support through a high-volume call center.
- Coordinated communication between patients, providers, and clinical staff.
- Addressed patient concerns while maintaining excellent customer service standards.
Education
Certificate of Completion - Medical Assistant Program
Porterville Adult School
PortervilleSkills
- Bilingual
- Fast Learner
- Multitasker
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Receptionist
Holvik Family Health Center
08.2025 - Current
Dental Office Clerk
Omni Family Health
12.2023 - 08.2025
Patient Access Representative
Altura Centers for Health
09.2021 - 12.2023
Verification Clerk
Adventist Health
07.2018 - 07.2021
Navigation Center Representative
Family Healthcare Network
06.2017 - 07.2018
Certificate of Completion - Medical Assistant Program
Porterville Adult School