Summary
Overview
Work History
Skills
Awards
Timeline
Generic

MAGDALENA LARA

Hometown,IL

Summary

I am seeking a position in customer service. I am a customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. I also have experience as a packer so i am very quick with getting tasks done and staying on top of everything. I'm very handy with computers and handling money, i have great math skills. My main focus is customer service because I am a great communicator and i would like to greater my experience in that field.

Overview

6
6
years of professional experience

Work History

Packer

Target Distribution Center
Chicago
01.2023 - 06.2024
  • Worked efficiently to handle products to ensure the accurate processing of merchandise while maintaining a neat and organized work area
  • Wrapped items securely using appropriate packing materials.
  • Ensured that all safety regulations were followed at all times during loading and unloading operations.
  • Moved individual cartons from a pallet to conveyors to allow for accurate scanning and processing
  • Accurately picked orders for customer pickup.
  • Organized inventory in the warehouse according to established procedures.

Packer

Harvest Food Group
Chicago, IL
10.2021 - 12.2022
  • Packed products in accordance with specified instructions.
  • Packaged Jimmy Dean products on a daily basis.
  • Checked the labels on all products to make sure the date was correct.
  • Checked the box the products were going into, and the product, to make sure there was no damage to them.
  • Followed Food safety regulations and procedures.

Barista

Starbucks
Chicago
02.2021 - 10.2021
  • Responsible for making and serving all types of beverages in the store.
  • Responsible for taking orders accurately and efficiently.
  • Cleaned and maintained the store, and followed food safety procedures.
  • Worked the front end stand and counted out my register at the end of my shift
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Operated cash registers to process customer payments.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Team Lead

Regal Cinemas
Tomball
03.2020 - 09.2020
  • Responsible for all aspects of concessions, including stocking product, maintaining strong team relationships, and assuming manager duties in their absence.
  • Ensured product quality at the concession stands daily.
  • Ensured proper use, maintenance, and cleaning of all theaters, concession, and kitchen equipment.
  • Identified opportunities for process improvements, implementing changes when required.
  • Observed all team members daily on their performances
  • Helped out whenever needed if it got hectic.

To Go Specialist

Olive Garden
Berwyn
05.2019 - 01.2020
  • Enhanced guests’ takeout experience by offering personalized service and food and drink suggestions
  • Took accurate orders for customers
  • Inspected dining areas prior to opening to ensure furniture was arranged properly and cleanliness standards were met.

Bakery Associate

Mariano’s
Chicago
02.2018 - 04.2019
  • Prepared bakery items per customer requests using proper bakery equipment
  • Assisted overnight crew by preparing product as well as assisted in conducting inventory counts.
  • Prepared dough and cake batter for baking according to recipes.
  • Rotated stock regularly so that older items were sold first.
  • Stocked shelves with freshly-baked items as needed throughout day.
  • Adhered strictly to all food safety guidelines while preparing baked goods.
  • Checked expiration dates on ingredients prior to usage in production process.

Skills

  • Excellent Communication skills
  • Microsoft Office
  • Creative thinking
  • Team Player
  • Leadership
  • Excellent Typing skills
  • Product Organization
  • Product Packaging
  • Microsoft PowerPoint
  • Customer Service
  • Guest Services
  • Good Listener
  • On time
  • Quick learner
  • Fast and efficient when working

Awards

Becoming employee of the month

Timeline

Packer

Target Distribution Center
01.2023 - 06.2024

Packer

Harvest Food Group
10.2021 - 12.2022

Barista

Starbucks
02.2021 - 10.2021

Team Lead

Regal Cinemas
03.2020 - 09.2020

To Go Specialist

Olive Garden
05.2019 - 01.2020

Bakery Associate

Mariano’s
02.2018 - 04.2019

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MAGDALENA LARA