Magdalena Leruth
Fraser,MI
Summary
My name is Maggie, and I’m 20 years old with five years of customer experience. I’ve worked as a Customer Service Representative and as a Team Lead at Panera, where I developed strong leadership, communication, and problem-solving skills. I’m a hard worker who takes pride in delivering great service and supporting my team. Outside of work, I love spending time outdoors and reading. I’m passionate about learning, growing, and bringing a positive attitude to everything I do. I am a professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. I have excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
C & C Heating & Air
10.2024 - Current
- Assisted customers with inquiries, providing accurate information and product knowledge.
- Processed orders and returns efficiently, ensuring customer satisfaction with transactions.
- Maintained up-to-date knowledge of products, services, and promotions to support customer needs.
- Documented customer interactions and feedback in a system for continuous improvement.
- Collaborated with team members to resolve complex issues, enhancing overall service quality.
- Handled customer complaints professionally, transforming negative experiences into positive outcomes.
- Conducted follow-up calls to ensure resolution of issues and foster customer loyalty.
- Supported training of new staff on procedures, promoting a cohesive team environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked with a system called ServiceTitan
Server
Rose House Brunch
07.2024 - 10.2024
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to streamline meal preparation processes.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area during shifts.
- Handled cash transactions accurately while processing customer payments.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items (TOAST)
- Cultivated warm relationships with regular customers.
- Managed food presentation and quality control for breakfast items.
- Tip Certified, Served alcohol
Server
Leo's Coney Island
08.2023 - 07.2024
- Communicated effectively with guests to enhance overall dining experience.
- Adapted quickly to changing situations and guest needs during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Team Lead
Panera Bread
04.2020 - 05.2023
- Led team to achieve operational excellence through effective training and development programs.
- Streamlined workflow processes, enhancing efficiency and reducing service times during peak hours.
- Mentored staff on best practices for customer service, improving overall guest satisfaction ratings.
- Implemented inventory management strategies, minimizing waste and optimizing stock levels across shifts.
- Monitored performance metrics, providing actionable feedback to enhance team productivity and effectiveness.
- Trained new team members by relaying information on company procedures and safety requirements.
- Excellent communication skills, both verbal and written.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Assembled sandwiches according to customer specifications, ensuring quality and freshness.
- Trained new staff on sandwich preparation techniques and food safety standards.
- Worked effectively in fast-paced environments.
Pizza Call Taker
Mama Rosa's Pizzeria
09.2019 - 10.2020
- Managed high-volume incoming calls, ensuring prompt response and customer satisfaction.
- Processed orders accurately using POS systems, reducing errors in order fulfillment.
- Coordinated delivery schedules with kitchen staff to optimize service efficiency.
- Trained new team members on call handling protocols and customer service standards.
Education
High School Diploma -
Fraser High School
Fraser, MI05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Strong work ethic
- Cash handling
- Guest engagement
- Friendly and outgoing
- Attention to detail
- Multitasking
- Organizational skills
- Calm under pressure
Timeline
Customer Service Representative
C & C Heating & Air
10.2024 - Current
Server
Rose House Brunch
07.2024 - 10.2024
Server
Leo's Coney Island
08.2023 - 07.2024
Team Lead
Panera Bread
04.2020 - 05.2023
Pizza Call Taker
Mama Rosa's Pizzeria
09.2019 - 10.2020
High School Diploma -
Fraser High School