Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Magdalena Luciano

SafetyHarbor

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Brand Ambassador

Momentum Solar
02.2025 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Salon Owner/Operator

Bare Ocean LLC
11.2022 - Current
  • Perform head to toe waxing services for men and women using soft wax
  • Maintain sanitation and disinfection standards
  • Preform all front desk duties
  • Inventory management and quality control

Product Demonstrator

Advantage Solutions
07.2024 - 02.2025
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
  • Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.

Waxologist

LunchboxWax
04.2018 - 01.2023
  • Perform head to toe waxing services for men and women using soft wax
  • Maintain sanitation and disinfection standards
  • Preform all front desk duties
  • Self-motivated, with a strong sense of personal responsibility.
  • Waxing salon
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Bilingual CSR

24-7 Intouch
10.2017 - 04.2018
  • Company Overview: High Volume inbound call center
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
  • Resolved complex issues by leveraging bilingual skills to understand customer needs and provide effective solutions.

Store Sales Associate

Salon Centric
11.2013 - 11.2015
  • Retail sales associate performing check out and restock of merchandise
  • Monthly sale merchandising display build and break down
  • Maintained a clean and organized store environment to enhance customer experience.
  • Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
  • Strengthened brand loyalty among customers by offering personalized shopping experiences based on their preferences.
  • Participated in regular inventory counts, helping maintain accurate stock levels and prevent loss of merchandise.
  • Processed transactions quickly and accurately, ensuring a smooth checkout process for customers.
  • Stayed up-to-date on current promotions and product offerings to effectively inform customers of deals and special offers.
  • Assisted in visual merchandising efforts to create an appealing store layout that attracted customers and showcased products effectively.
  • Managed efficient cash register operations.

Bilingual Tech Support CSR

Verizon Wireless
05.2006 - 03.2009
  • Company Overview: High volume in-bound call center
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.

Education

Cosmetology

Manhattan School of Beauty
Tampa, FL

High School Diploma -

A.P. Leto Highschool
Tampa, FL

Skills

  • Licensed Cosmetologist
  • Management experience in retail
  • Computer Proficient
  • Problem Solver
  • Customer service
  • Optical sales
  • Optical measurements
  • Optical dispensing
  • Call center experience

Certification

Florida State Cosmetology License, #CL1230758, 10/31/24, Active

Languages

English
Full Professional

Timeline

Brand Ambassador

Momentum Solar
02.2025 - Current

Product Demonstrator

Advantage Solutions
07.2024 - 02.2025

Salon Owner/Operator

Bare Ocean LLC
11.2022 - Current

Waxologist

LunchboxWax
04.2018 - 01.2023

Bilingual CSR

24-7 Intouch
10.2017 - 04.2018

Store Sales Associate

Salon Centric
11.2013 - 11.2015

Bilingual Tech Support CSR

Verizon Wireless
05.2006 - 03.2009

Cosmetology

Manhattan School of Beauty

High School Diploma -

A.P. Leto Highschool
Magdalena Luciano