Magdalena Luciano
SafetyHarbor
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Momentum Solar
02.2025 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Salon Owner/Operator
Bare Ocean LLC
11.2022 - Current
- Perform head to toe waxing services for men and women using soft wax
- Maintain sanitation and disinfection standards
- Preform all front desk duties
- Inventory management and quality control
Product Demonstrator
Advantage Solutions
07.2024 - 02.2025
- Assisted customers in locating items, addressed questions and provided product samples.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
Waxologist
LunchboxWax
04.2018 - 01.2023
- Perform head to toe waxing services for men and women using soft wax
- Maintain sanitation and disinfection standards
- Preform all front desk duties
- Self-motivated, with a strong sense of personal responsibility.
- Waxing salon
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Bilingual CSR
24-7 Intouch
10.2017 - 04.2018
- Company Overview: High Volume inbound call center
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
- Resolved complex issues by leveraging bilingual skills to understand customer needs and provide effective solutions.
Store Sales Associate
Salon Centric
11.2013 - 11.2015
- Retail sales associate performing check out and restock of merchandise
- Monthly sale merchandising display build and break down
- Maintained a clean and organized store environment to enhance customer experience.
- Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
- Strengthened brand loyalty among customers by offering personalized shopping experiences based on their preferences.
- Participated in regular inventory counts, helping maintain accurate stock levels and prevent loss of merchandise.
- Processed transactions quickly and accurately, ensuring a smooth checkout process for customers.
- Stayed up-to-date on current promotions and product offerings to effectively inform customers of deals and special offers.
- Assisted in visual merchandising efforts to create an appealing store layout that attracted customers and showcased products effectively.
- Managed efficient cash register operations.
Bilingual Tech Support CSR
Verizon Wireless
05.2006 - 03.2009
- Company Overview: High volume in-bound call center
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Education
Cosmetology
Manhattan School of Beauty
Tampa, FLHigh School Diploma -
A.P. Leto Highschool
Tampa, FLSkills
- Licensed Cosmetologist
- Management experience in retail
- Computer Proficient
- Problem Solver
- Customer service
- Optical sales
- Optical measurements
- Optical dispensing
- Call center experience
Certification
Florida State Cosmetology License, #CL1230758, 10/31/24, Active
Languages
English
Full Professional
Timeline
Brand Ambassador
Momentum Solar
02.2025 - Current
Product Demonstrator
Advantage Solutions
07.2024 - 02.2025
Salon Owner/Operator
Bare Ocean LLC
11.2022 - Current
Waxologist
LunchboxWax
04.2018 - 01.2023
Bilingual CSR
24-7 Intouch
10.2017 - 04.2018
Store Sales Associate
Salon Centric
11.2013 - 11.2015
Bilingual Tech Support CSR
Verizon Wireless
05.2006 - 03.2009
Cosmetology
Manhattan School of Beauty
High School Diploma -
A.P. Leto Highschool
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