MAGDALENA MACIAS
Newark,NJ
Summary
Dedicated, highly focused, and hardworking professional, with comprehensive experience in general management as well as business and key account management within dynamic and challenging environments. Adept at managing client relations, monitoring market trends, implementing strategies, driving revenue, and identifying potential business growth opportunities. Equipped with exceptional business acumen in providing customer service and support; combined with the ability to communicate and interact well with various individuals and professionals of diverse backgrounds. Technically proficient with Microsoft Office Word and Power Point.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Rectory Administrative Assistant
Our Lady of Lourdes Church
West Orange, New Jersey
01.2023 - Current
- Answer multi-line phone systems, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Keeping records for Parishioners, visitors, parish religious education program and volunteers.
- Edit and maintain the 12 month parish calender (MS Word).
- Proofread and check every week the bulletin written by our Bulletin Editor.
- Compose fliers and advertising for special events, seasons and registration.
- Work with funeral directors, Liturgical ministers to prepare Funeral Masses.
- Act as translator and liaison to Spanish-speaking parishioners, visitors, families in Religious Education program.
- Assist Pastor with scheduling and tracking of information related to Township Fire Inspections, Fire alarm testing.
- Coordinate with teachers in preparing sacraments certificates.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Worked with Microsoft (MS)- Word, MS-Excel, MS-PowerPoint, MS-Publisher and Parishsoft.
Service Assistant Manager & Sales Manager
Lowes Home Improvment
North Bergen, NJ
08.2017 - 04.2021
- Directed six departments with $19M sales plan, which encompassed Kitchens, Appliances, Flooring, Shelving, Millwork and Paint.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited and developed employees for all departments in business unit.
- Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development.
- Held weekly meetings with sales specialist to identify techniques to overcome sales obstacles.
- Served as inventory captain in February 2018, coming in at .79% for inventory goal of 1.9%.
- Manage budget on expenses, ordering and control payroll throughout store.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assistant Store Manager
Lowes Home Improvment
Jersey City, NJ
04.2016 - 08.2017
- Directed overall operations of store departments managed $7M internet fulfillment center.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Conducted hiring events for business unit.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Ensure all customer complaints and associates issues were handled promptly.
- Resolved issues associated to correcting time cards/payroll and vacation.
Store Manager
Home Depot
Paterson, NJ
06.2014 - 05.2015
- Take charge of conducting store walk to distinguish top-performing classes in sales and evaluate profit and loss report and operational side of business.
- Collaborate with regional merchant to develop strategies and guarantee competitiveness of stock and products with competitor's market share.
- Conduct meetings to create sales plan; establish pays and product advertisements; evaluate adherence to all safety policies and procedures; and assess sales and hours forecasts to control payroll.
- Work in partnership with specialty assistant manager to monitor all associates in pre-qualifying customers and closing quotes for specialty kitchens, flooring, and millwork.
- Keenly track all credits from water , molding, pallets, chargebacks, as well as workers and general liabilities to ensure alignment with day-to-day markdowns and payroll.
- Assume full accountability for overall supervision of $61M revenue of store.
- Exemplify multitasking aptitude, with ability to prioritize tasks, coupled with in-depth knowledge of overall operations.
- Execute high-level of enthusiasm in facing all obstacle while also motivating people to bring out their best.
- Drive and lead high-level of moral for entire tema to ensure success in performing and surpassing job requirement.
Store Manager
Home Depot
Broadview, IL
11.2011 - 06.2014
- Provided keen supervision to all aspects of daily store operations, successfully driving business from $37M to $41M and increasing bottom line by more than $240k in 2014.
- Obtained recognition from regional vice president for exemplary performance in sales, profit, and store appearance.
Assistant Store Manager
Home Depot
Chicago, IL
07.2006 - 11.2011
- Directed three departments with $25M sales plan, which encompassed hardware, garden, electrical, and paint.
- Earned merit increase from district manager in recognition of outstanding performance in providing quality sales customer service in 2009 and 2011.
Department Supervisor
Home Depot
Chicago, IL
03.2005 - 07.2006
- Obtained promotion to department supervisor role, in charge of achieving $16.5M sales revenue for Hardware Department.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace
- Promoted culture focused on encouraging staff to develop skills and abilities
Sales Associate
Home Depot
Chicago, IL
03.2001 - 03.2005
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Education
No Degree - Bachelors in Business Administration
Northeastern Illinois University
Chicago, ILAssociates in Business Administration - Business Administration
Essex County College
Newark, NJ08.2022
Skills
- BUDGET MANAGEMENT
- STAFF SUPERVISION AND TRAINING
- SALES AND MARKETING ADMINISTRATION
- PROCESS IMPROVEMENT
- CUSTOMER AND EMPLOYEE RELATIONS
- STRATEGIC PLANNING AND IMPLEMENTATION
- NEW EMPLOYEE HIRING
- PERFORMANCE EFFICIENCY
- COACHING AND MENTORING
Affiliations
- National Notary Association
Certification
- Certified Notary, State of New Jersey - March 29, 2021-March 29, 2026
- Bloomberg Certified
Languages
Spanish
Full Professional
Timeline
Rectory Administrative Assistant
Our Lady of Lourdes Church
01.2023 - Current
Service Assistant Manager & Sales Manager
Lowes Home Improvment
08.2017 - 04.2021
Assistant Store Manager
Lowes Home Improvment
04.2016 - 08.2017
Store Manager
Home Depot
06.2014 - 05.2015
Store Manager
Home Depot
11.2011 - 06.2014
Assistant Store Manager
Home Depot
07.2006 - 11.2011
Department Supervisor
Home Depot
03.2005 - 07.2006
Sales Associate
Home Depot
03.2001 - 03.2005
No Degree - Bachelors in Business Administration
Northeastern Illinois University
Associates in Business Administration - Business Administration
Essex County College
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