Magdalena Magana
San Jose,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Content Operations Specialist
Accenture At Google
06.2018 - Current
- Speciality: Spanish speaking market
- Monitored data on highly trafficked platforms to ensure safety for the user as well as Google’s partners
- Cataloged different colloquialisms from different Latin American cultures and wrote weekly reports on policy gray areas
- Participated in quality assurance assessments to achieve an accuracy of 90% and higher
- Provided tool feedback and helped improve interface of in-house search tools
Supervisor Cashier in Sales Department
SAP Center- Sharks Store
09.2014 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- In charge of closing of registers and total cash assessment by end of day
Ticket Office at SAP Center
Cashier/Sales/Office
11.2007 - 08.2014
- Managed large amounts of ticket sales on-site and internal orders through Ticketmaster.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Education
Associate of Arts - History
Evergreen Valley College
San Jose, CAHigh School Diploma -
Del Mar High School
San Jose, CA06.2006
Skills
- Fluent in Spanish and English, oral and written
- Microsoft Office, Excel Experience, Google Documents, Drive, and Calendar
- Experience with iVend Retail Software as well as other in-house inventory software
- Process Planning
- Improvement Plan Knowledge
- Program Evaluation
- Human Relations
- Case Management
- Planning and Coordination
Timeline
Content Operations Specialist
Accenture At Google
06.2018 - Current
Supervisor Cashier in Sales Department
SAP Center- Sharks Store
09.2014 - Current
Ticket Office at SAP Center
Cashier/Sales/Office
11.2007 - 08.2014
Associate of Arts - History
Evergreen Valley College
High School Diploma -
Del Mar High School
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