Magdalena Makil
Scottsdale,AZ
Summary
- Recognized for maintaining high hygiene standards and delivering exceptional guest experiences. Strong problem-solving abilities and attention to detail ensure efficient operations in fast-paced environments.
- Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
- Utilizes effective communication skills and time management to resolve issues promptly. Knowledge of customer service protocols and call center operations ensures consistent and reliable performance.
Overview
5
5
years of professional experience
Work History
Lifeguard
Great Wolf Lodge
11.2019 - 03.2021
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Call Center Representative/Receptionist
River People Health Center
03.2022 - 05.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Delivery Driver
Amazon (MCQ6 Logistix)
12.2022 - 02.2025
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Maintained clean and safe vehicle, contributing to positive image of company.
Education
High School Diploma -
Westwood High School
Mesa, AZ05.2019
Skills
- Positive attitude
- Customer service
- Dependable and reliable
- Problem-solving
- Time management skills
- Time management
- Attention to detail
Timeline
Delivery Driver
Amazon (MCQ6 Logistix)
12.2022 - 02.2025
Call Center Representative/Receptionist
River People Health Center
03.2022 - 05.2022
Lifeguard
Great Wolf Lodge
11.2019 - 03.2021
High School Diploma -
Westwood High School
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