Summary
Overview
Work History
Skills
Timeline
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Magdalena Markowska

Lake In The Hills,IL

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

17
17
years of professional experience

Work History

Account Manager

OKEY
09.2002 - 06.2019
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Skills

  • Account Development
  • Schedule Management
  • Customer Service
  • Trend Forecasting
  • Sales Analysis
  • Report Writing
  • Business Development
  • Complaint Management
  • Territory Management
  • Client Relationship Building
  • Relationship Building and Management
  • Order Management
  • Business Development and Planning
  • CRM Systems
  • Documentation and Reporting
  • Cross-Functional Collaboration
  • Order Processing
  • Forecasting Abilities
  • Issue Resolution
  • Prioritizing Workflows

Timeline

Account Manager

OKEY
09.2002 - 06.2019

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Magdalena Markowska