Summary
Overview
Work History
Education
Skills
Timeline
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Magdalena Moodyy

Catlin,IL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Nutrition Coordinator

CRIS
03.2021 - 07.2022
  • Improved patient outcomes by designing and implementing individualized nutrition plans tailored to their specific needs.
  • Enhanced staff knowledge on nutrition topics through regular training sessions and workshops, resulting in better patient care.
  • Streamlined meal planning processes for efficient dietary management across various age groups and health conditions.
  • Conducted thorough nutritional assessments to identify patients'' unique needs, leading to more effective interventions.
  • Established strong relationships with local food vendors, ensuring a consistent supply of high-quality ingredients at competitive prices.
  • Managed budgets and allocated resources effectively to provide comprehensive nutrition services without compromising quality or costefficiency.
  • Evaluated program effectiveness regularly through patient feedback surveys and data analysis, implementing improvements based on findings for continuous growth and development.

Customer Advocate

Health Care Service Corporation, HCSC (BCBS)
05.2019 - 03.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Streamlined communication channels for improved responsiveness to customer inquiries.
  • Collaborated with team members to ensure consistent high-quality service delivery across the organization.
  • Developed strong relationships with clients, promoting trust and loyalty through excellent service.
  • Conducted thorough research to provide accurate information and resolve complex issues for customers.
  • Trained new employees on company policies, best practices, and strategies for maintaining exceptional customer relations.
  • Provided timely support during high-traffic periods, ensuring all customers received prompt assistance and resolution of issues.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.

Bakery Manager

Niemann's County Market
09.2009 - 09.2019
  • Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
  • Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
  • Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained cleanliness and hygiene in bakery premises.

Inside Sales Representative

Clifford Jacobs Forging
09.2018 - 05.2019
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.

Education

No Degree - Medical Billing And Coding With Associates

Bryant And Stratton College
Getzville, NY
12.2024

Skills

  • Nutrition education
  • Meal Planning
  • Menu development
  • Issue Research
  • Data entry skills
  • medical industry expertise
  • medical terminology knowledge
  • microsoft word
  • microsoft excel
  • diagnosis coding
  • HIPAA guidelines
  • Multi-line phone system
  • Upselling strategies

Timeline

Nutrition Coordinator

CRIS
03.2021 - 07.2022

Customer Advocate

Health Care Service Corporation, HCSC (BCBS)
05.2019 - 03.2021

Inside Sales Representative

Clifford Jacobs Forging
09.2018 - 05.2019

Bakery Manager

Niemann's County Market
09.2009 - 09.2019

No Degree - Medical Billing And Coding With Associates

Bryant And Stratton College

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Magdalena Moodyy