Magdalena Oliva
Weslaco,TX
Summary
As a retired educator I am looking to find a job where I can continue using all of my educational and organizational skills. I'm well-versed in many business and educational areas but I want to talk to people, help people, and feel appreciated. I'm an outgoing individual with a positive demeanor and outlook.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
40
40
years of professional experience
Work History
Customer Service Representative
CVS HEALTH AETNA
09.2022 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teacher
Weslaco Independent School District
10.1996 - 09.2020
- Taught many subjects over the 24 years as a Business and Marketing Education Teacher: Keyboarding, Business Computer Information Systems, Intro to Business, Principles of Marketing, Marketing Yourself, Finance, Sports and Entertainment Marketing, Fashion Marketing, Social Media Marketing, Entrepreneurship, Advertising International Business. Lesson plan writing and development, course development, DECA Marketing Club sponsor (20 years), student council sponsor, Freshman Class Sponsor, National Technical Honor Society Club Sponsor (15 years), SBDM department rep for 20 years, PTO Secretary (5 years), member of numerous school committees etc.
Assistant Store Manager Trainee
Rent-A-Center
02.1995 - 10.1996
- Hired as a CSR - Customer Service Rep cleaning, selling, setting up showroom, delivery of all furniture, appliances, electronics, jewelry sold. Promoted to Account Manager responsible for account collections and inventory worked customer files or collections purposes. Promoted to Store Manager Trainee but unwilling to relocate.
Sales Office Manager
AGSCO Chemical Company
06.1992 - 07.1994
- Receptionist work from answering phone, typing, billing, invoicing, truck load manifests, customer orders, sales rep logs, sales rep training meetings, designing chemical labels, etc. Responsible for chemical inventory logs.
Court Interpreter
Grand Forks County
08.1991 - 06.1994
- Court interpretation for Cuban Review Panel inmates. My English-Spanish was highly necessary for court cases since the Cuban inmates primarily spoke Spanish.
Data Entry Clerk
Smithkline-Beecham Clinical Labs
08.1985 - 08.1991
- Entered the information for blood tests and other clinical lab tests for over 3500 patients on a daily basis from 3pm-10pm. Use of full alphanumeric keyboard with 100% accuracy and efficiency. Responsible for contacting doctor offices for clarification and verification of written data. Also responsible or contacting headquarters in Dallas TX whenever problems arose with the data entry program.
Education
Masters in Education Curriculum and Instruction - TESOL - Teaching English to Speakers of Other Languages
Concordia University Portland
Portland, OR12.2016
BBA - Marketing
University of Texas Pan American
Edinburg, TX05.1990
Skills
- Efficient and accurate data entry
- Organized
- Excellent Communication
- 60 wpm
- Responsible
- Bilingual English and Spanish
Timeline
Customer Service Representative
CVS HEALTH AETNA
09.2022 - 04.2025
Teacher
Weslaco Independent School District
10.1996 - 09.2020
Assistant Store Manager Trainee
Rent-A-Center
02.1995 - 10.1996
Sales Office Manager
AGSCO Chemical Company
06.1992 - 07.1994
Court Interpreter
Grand Forks County
08.1991 - 06.1994
Data Entry Clerk
Smithkline-Beecham Clinical Labs
08.1985 - 08.1991
Masters in Education Curriculum and Instruction - TESOL - Teaching English to Speakers of Other Languages
Concordia University Portland
BBA - Marketing
University of Texas Pan American
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