Magdalena Polanco
Rancho Cordova,CA
Summary
Dynamic retail professional with proven expertise at Smart & Final Extra, excelling in team leadership and customer service. Achieved operational efficiency through effective staff training and inventory management, enhancing customer satisfaction. Skilled in conflict resolution and cash handling, consistently delivering exceptional service and fostering a positive shopping experience.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Smart & Final Extra
06.2009 - Current
- Led team in achieving operational efficiency and enhancing customer satisfaction through effective training programs.
- Implemented inventory management strategies to streamline stock levels and reduce waste across multiple departments.
- Developed and enforced compliance protocols, ensuring adherence to safety regulations and industry standards.
- Collaborated with cross-functional teams to optimize workflow processes, resulting in improved service delivery times.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated employee schedules, balancing staffing needs while maintaining labor cost efficiency and service quality.
- Increased sales through effective merchandising strategies and targeted promotions.
Person in Charge
Smart & Final Extra
03.2001 - 06.2009
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries and provided exceptional service.
- Implemented improvements in checkout workflow to enhance efficiency.
- Supervised daily operations and workflow of cashier team, ensuring high-quality service and efficiency.
- Resolved customer inquiries and complaints, maintaining positive shopping experiences.
- Monitored cash handling procedures to ensure accuracy and compliance with company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Smart & Final
09.1999 - 03.2001
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Monitored inventory levels and restocked merchandise as needed to minimize shortages.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Indio High School
Indio, CA06-1999
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Retail operations
- Employee scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Smart & Final Extra
06.2009 - Current
Person in Charge
Smart & Final Extra
03.2001 - 06.2009
Cashier
Smart & Final
09.1999 - 03.2001
Indio High School