Magdalena Rivera
Boston,mass
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
19
19
years of professional experience
Work History
Customer Service Agent
Spirit Airline
Boston, USA
08.2016 - Current
- Greetings, check in passengers' baggage after verifying departure documents and issuing boarding passes.
- Rebook passengers' itineraries on late arrivals, or any flight interruptions, by maintaining customer satisfaction without compromising airline guidelines.
- Routinely make announcements to update passengers with late flight information.
- Assist unaccompanied minors and seniors with special help.
- Verify identification and travel documents to efficiently board passengers for an on-time departure.
- Deliver the flight release to the crew, record baggage and passenger counts, and reconcile all counts and weights with the crew.
- Address passenger concerns regarding seating, connecting flight information, and special assistance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Manager
Titan group inc
Massachusetts, USA
08.2005 - 06.2016
- Bank deposit
- Interview/hiring
- Merchandise logistics
- In charge of payroll
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
High School -
Benito cerezo Vazquez
Aguadilla, Puerto Rico05.1996
Skills
- Marketing
- Business development
- Project management
- Cross-functional team management
- Product management
- Lead generation
- Verbal and written communication
- Team leadership
- Work prioritization
- Policy implementation
Languages
English
Native/ Bilingual
English
Full Professional
Timeline
Customer Service Agent
Spirit Airline
08.2016 - Current
Manager
Titan group inc
08.2005 - 06.2016
High School -
Benito cerezo Vazquez
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