Magdalena Rokicka
Palos Hills,IL
Summary
Experienced with strategic leadership, harnessing deep understanding of market dynamics to drive organizational success. Utilizes analytical thinking and vision to develop and implement growth strategies. Track record of fostering innovation and leading high-impact teams to achieve business objectives.
Overview
12
12
years of professional experience
Work History
CEO
Total Trans Logistics Inc
03.2022 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
Account Executive & Sales
Dragon Star Inc
03.2020 - 03.2022
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Daily schedule managing
- Building relationship with customers
- New employees training
- Coordinate trips
- Data input
- Drivers lead
- Custom, clearance of outbound, and inbound goods out of bounds
- Competition research
Independent Sales Agent
V3 Transportation
11.2019 - 03.2020
- Successfully resolved client concerns through active listening skills while offering viable solutions that benefited both parties.
- Provided training to new team members on product offerings, sales techniques, and company values.
- Loads posted DAT 360, Truck Stop, Sylectus
- Quotes
- Sales, and customer service
- Company research
- Building agreements
- Pricing
Dispatcher Coordinator
Red Lightning Express
05.2017 - 02.2020
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Lead drivers
- Customer service and tracking
- Data input, Excel and Outlook
- Truck maintenance reports
Dispatcher
Go2 Logistics
02.2016 - 05.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 70 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Data input Truckmate
- Customer service
- Coordinate local drivers
Sales Manager
T-Mobile
03.2013 - 02.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Education
High School Diploma -
Foreman High School
Chicago, IL06-2009
Skills
- Global perspective
- Innovation management
- Sustainable business models
- Organizational agility
- Inspirational leadership
- Negotiation
- Planning and coordination
- Consulting
- Risk Management
- Marketing expertise
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Languages
Polish
Native or Bilingual
Timeline
CEO
Total Trans Logistics Inc
03.2022 - Current
Account Executive & Sales
Dragon Star Inc
03.2020 - 03.2022
Independent Sales Agent
V3 Transportation
11.2019 - 03.2020
Dispatcher Coordinator
Red Lightning Express
05.2017 - 02.2020
Dispatcher
Go2 Logistics
02.2016 - 05.2017
Sales Manager
T-Mobile
03.2013 - 02.2016
High School Diploma -
Foreman High School
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