Summary
Overview
Work History
Education
Skills
Timeline
Generic

Magdalena Sanchez

Gallup

Summary

Dynamic office manager with a proven track record at Porter Dental, excelling in customer service and office administration. Skilled in maintaining confidentiality and managing financial records, I enhanced operational efficiency and ensured seamless patient experiences. Proficient in MS Office and data entry, I prioritize organizational excellence and effective communication.

Overview

14
14
years of professional experience

Work History

Office Manager

Porter Dental
03.2022 - Current
  • Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provide exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversee front office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Verify patient dental insurance coverage and obtain prior authorizations as needed for extended dental services.

Hygiene Coordinator/Billing Coordinator

Rainaldi Dental Gallup
11.2014 - 03.2022



  • Enhanced office efficiency by coordinating and prioritizing hygiene tasks for dental hygienist.
  • Consistently maintained a daily complete patient load for dental hygienist.
  • Maintained dental hygienist schedule insuring daily dental hygienist office coverage.
  • Verified patient insurance coverage, including follow-up on insurance processing and receipt of payment.
  • In 2020, duties increased to include: all patients insurance coverage verification, prior authorizations processing as needed for procedures, all patient general billing, and maintaining front needs.


Manager on Duty

Sizzler Restaurant
01.2012 - 12.2014
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Maintained weekly inventory (business and food)
  • Maintained weekly work schedules for cashiers and servers.

Education

General

UNM
Gallup, NM

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Computer skills
  • MS office
  • Data entry
  • Fluent, reading,writing, and speaking Spanish

Timeline

Office Manager

Porter Dental
03.2022 - Current

Hygiene Coordinator/Billing Coordinator

Rainaldi Dental Gallup
11.2014 - 03.2022

Manager on Duty

Sizzler Restaurant
01.2012 - 12.2014

General

UNM

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