Magdalena Vega
Lacey,WA
Summary
Proven in enhancing customer experiences and sales at BrewCrew through creative seasonal menus and exceptional service. Skilled in espresso machine operation and fostering team collaboration. Demonstrated meticulous attention to cleanliness and efficiency, leading to high satisfaction scores. Expertise in inventory management and quality control solidifies my comprehensive skill set.
Overview
6
6
years of professional experience
Work History
Barista
BrewCrew
02.2024 - 06.2024
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
Order Picker Operator
Medline
03.2023 - 06.2023
- Maintained a safe work environment with strict adherence to safety protocols and guidelines.
- Reduced errors in selected orders through meticulous attention to detail when comparing SKUs, item descriptions, and quantities requested.
- Enhanced warehouse efficiency through the proficient operation of pallet jacks, forklifts, and other necessary equipment.
- Developed strong relationships with colleagues, fostering teamwork in achieving shared goals and objectives.
- Assisted in minimizing product damage by carefully handling items during the picking process.
Warehouse Coordinator
Yusen Logistics
08.2021 - 12.2022
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Coordinated receiving process and managed dock to efficiently unload trucks.
- Monitored employee performance and advised managers on necessary improvements to meet targets.
- Used pallet jacks to relocate products.
- Checked packages and merchandise for damage and notified vendors.
Barista
Starbucks
08.2020 - 06.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
Crew Member
Taco Time NW
06.2018 - 10.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
High School Diploma -
South Puget Sound Community College
Olympia, WASkills
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Espresso machine operation
Timeline
Barista
BrewCrew
02.2024 - 06.2024
Order Picker Operator
Medline
03.2023 - 06.2023
Warehouse Coordinator
Yusen Logistics
08.2021 - 12.2022
Barista
Starbucks
08.2020 - 06.2021
Crew Member
Taco Time NW
06.2018 - 10.2019
High School Diploma -
South Puget Sound Community College
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