Magdalena B. Tobin
Boston,MA
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
New Hampshire National Guard, Pease
08.2020 - Current
- Process and prioritize work requests from ranking Facilities Managers
- Categorize work requests based on asset issue and mission criticality to ensure all assets are operational for designated assignment
- Provide clear and timely verbal and written communication with Commanding Officers during base emergencies
- Certified in Microsoft Excel 2016 Essentials through Air Force e-Learning
- Provide updates to customers and contractors on work requests through telephone calls, emails and in person visits
- Maintain physical and electronic files of work requests for reference and inspections
- Perform building managerial duties such as safety inspections and imputing maintenance work orders
- Retrieves and issues mail throughout Civil Engineering Squadron
- Organize and distribute military issues gear to squadron of over 80 personnel
- Completed Builder 1 training to accurately inspect and rate building condition on Pease for preventative maintenance and repair
- Maintained countability of tools and equipment
- Tasked with tool issue and collection
- Completed Requirements and Optimization course on Air University
- Deployed to Kuwait with the 386th Civil Engineering Group as Operations Management in Customer Service and Material Control
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Developed and maintained relationships with external vendors and suppliers.
Housekeeper/Laundry Aide
Watson Fields Assisted Living Facility
04.2020 - 08.2020
- Collected soiled linens and clothing and pretreated stains.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sorted, laundered and put away various laundry items.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Maintained clean, safe, and well-organized patient environment.
- Provided safe mobility support to help patients move around personal and public spaces.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Cleaning Technician
Magna
09.2019 - 03.2020
- Work in small teams to clean residencies and commercial properties
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Changed bed linens based on homeowner's preferred schedule.
Associate
Old Navy
05.2017 - 07.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Periodically clean fitting rooms
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Associate - Business Administration
NHTI Concord Community College
Concord12.2024
No Degree - Operations Management
Air Force Civil Engineering Technical School
Shepherd Air Force Base Wichita Falls, TX12.2020
No Degree - Bible Studies
Word of Life Bible Institute
Pottersville, NY08.2019
Skills
- Data Archiving
- High-Pressure Environments
- Inventory Control
- Microsoft Office Expertise
- Management
- Customer Service Excellence
- Professional Phone Etiquette
- Verbal and Written Communication
- Handling Complaints
- Specimen Collection
- Tracking Specimens
- Data Entry
Accomplishments
Airman Work Horse of the Month October 2021
Certification
- First Aid/CPR/AED Certified
- Certified Phlebotomy Technician
Timeline
Operations Manager
New Hampshire National Guard, Pease
08.2020 - Current
Housekeeper/Laundry Aide
Watson Fields Assisted Living Facility
04.2020 - 08.2020
Cleaning Technician
Magna
09.2019 - 03.2020
Associate
Old Navy
05.2017 - 07.2018
Associate - Business Administration
NHTI Concord Community College
No Degree - Operations Management
Air Force Civil Engineering Technical School
No Degree - Bible Studies
Word of Life Bible Institute