Intergy EHR
Sharon Smith-Malloy
Charlotte,NC
Summary
Detailed-oriented and efficient professional with 10 years of experience in the manufacturing setting and 21 years in retail. Dependable and efficient warehouse laborer. Highly skilled in strong attention to detail and organizational skills, general problem-solving knowledge, time management, and teamwork.
Overview
3
3
years of post-secondary education
19
19
years of professional experience
Work History
Revenue Cycle Specialist
Cabarrus Rowan Community Health Centers
Concord , NC
11.2021 - 04.2023
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Medical Reimbursement Specialist
TalentBridge Talent Agency
Charlotte , NC
09.2016 - 02.2017
- Identified and resolved payment issues between patients and providers.
- Reached out to insurance companies to verify coverage.
- Created improved filing system to maintain secure client data.
- Utilized various software programs to process customer payments.
- Used data entry skills to accurately document and input statements.
- Processed billing calls and answered questions from patients and third-party carriers.
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Corrected, completed and processed claims for multiple payer codes.
- Processed online and paper appeal submissions and refund requests.
Patient Access Specialist
OrthoCarolina
Charlotte , NC
10.2014 - 07.2015
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Collected and validated patient demographics and insurance information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Addressed bad debts in line with set protocols.
- Resolved patient billing issues in line with established guidelines.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
Medical Support Assistant
Madigan Army Medical Center, MAMC
Tacoma , WA
2008.11 - 2009.04
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Prepared treatment rooms for patient examinations by setting up medical equipment.
- Interviewed patients to verify and update clinical and demographic records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Medical Records Clerk
Carolina Kidney Care
Fayetteville , NC
2004.04 - 2008.06
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Reviewed charts and flagged incomplete or inaccurate information.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Developed and implemented new filing system for medical records to improve efficiency.
- Followed up with medical staff regarding missing information in patient records.
- Researched and resolved medical record discrepancies.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Skills
- Customer Assistance
- Payment Collection
- Customer Service
- POS Systems
- Drawer balancing
- ID Verification
- Returns processing
- Cash Register Operation
- Cash Handling
- Cleaning and sanitizing
- Product Inspection
- Quality Assurance
- Package labeling
- Quality Control
- Machine Operation
- Time Management
- Punctual and Reliable
- Attention to Detail
- Food Safety Regulations
- Hand-Eye Coordination
- Packaging expertise
- Machine flow regulation
- Multitasking
- Effective Communication
- Preventive Maintenance
- Organizational Skills
- Team building
- Analytical Skills
- Interpersonal Skills
- Problem-Solving
Education
Certificate - Medical Assisting
Southeastern Institute - Charlotte
Charlotte, NC 05.2020 - 09.2021
Associate of Science - Health Information Technology
Ultimate Medical Academy - Clearwater
Clearwater, FL 09.2017 - 08.2019
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementPaid sick leavePaid time off401k matchPersonal development programsCompany CultureSoftware
Epic
AthenaHealth
EClinicalWorks
Allscripts
NextGen Healthcare
Centricity EHR
3M Health Information Systems
Languages
English
Native language
Interests
Traveling
Cooking and Baking
Bargain Shopping
Sports
Continuing Education
DIY Projects
3-D Printing
Timeline
Revenue Cycle Specialist
Cabarrus Rowan Community Health Centers
11.2021 - 04.2023
Certificate - Medical Assisting
Southeastern Institute - Charlotte
05.2020 - 09.2021
Associate of Science - Health Information Technology
Ultimate Medical Academy - Clearwater
09.2017 - 08.2019
Medical Reimbursement Specialist
TalentBridge Talent Agency
09.2016 - 02.2017
Patient Access Specialist
OrthoCarolina
10.2014 - 07.2015
Medical Support Assistant
Madigan Army Medical Center, MAMC
2008.11 - 2009.04
Medical Records Clerk
Carolina Kidney Care
2004.04 - 2008.06
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