Magdalene Koroma
Ashburn,VA
Summary
Pragmatic Automated Logistical Specialist with extensive knowledge of warehouse functions for military equipment management. Thorough and aware of potential errors in accounting records, making necessary corrections through all levels of documentation. Calm yet ready supervisor of lethal, sensitive and life-dependent supplies with careful execution of extreme security protocol.
High-performing individual challenged with keeping meticulous stock records for inventory and maintenance purposes. Bilingual Automated Logistical Specialist with a background in processing inventories and overseeing the stock locator system.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Automated Logistical Specialist
United States Army Reserves
04.2022 - Current
- Supervised personnel in supply, services, materials management and logistical operations.
- Organized material distribution and transportation logistics in accordance with executive direction.
- Integrated and managed advanced monitoring and reporting software to reduce process delays.
- Reviewed incoming materials for accuracy against bills of contract, purchase orders, and shipping documentation.
- Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
- Set up and controlled mission-critical workstations and servers, terminals, radio-frequency identification technologies and medical communications for a high security operational system, ensuring uninterrupted performance and compliance with safety standards.
- Managed daily activities of inventory operations in alignment with regulatory agencies and related policies overseeing 50 to 100 items valued at $150k-$300k.
- Handled over 100 customers, employees, and contractors daily, providing support that strengthened cooperation and relationships across diverse civilians and corporate groups.
- Established operations procedures and complied with military policies.
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Created and maintained records, which included stock lists, inventory and material counts.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Identified opportunities for inventory reductions.
- Implemented and developed supply chain strategies to optimize efficiency.
- Created reports to provide insights into logistics operations and performance.
- Prepared and presented reports to management on logistics performance.
- Studied data to identify trends and patterns in transportation activity.
- Managed inventory levels to verify availability of stock for customer orders.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Built and established relationships with staff and vendors.
- Implemented systems and procedures for accurate data collection and reporting.
- Negotiated contracts to secure favorable rates and terms.
- Updated and maintained databases to track shipments and inventory.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Created and managed budgets related to logistics and transportation.
- Analyzed customer requirements and provided customized logistics solutions.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Monitored performance of logistics operations to identify areas for improvement.
- Monitored and adjusted inventory levels according to demand.
Data Center IT Specialist
Amazon Web Services (AWS)
11.2019 - Current
- Troubleshoot failed connections, wipe faulty switches, racked and stacked servers, and replaced faulty cables, installed, test, label copper, and fiber using standard data center protocols and used cable management systems
- Installed Cisco ASR 920 switches, routers, cables, SFP, Tim-Tom Cards, loop cable
- Conducted IT controls risk assessments including reviewing organizational policies, standards and procedures and providing advice on their adequacy, accuracy, and compliance with industry standards
- Troubleshooting servers, firefly cables, resolved hardware issue via trouble ticket and created tickets within the ticketing system to address problems, and changes of hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Offered assistance in implementing and developing training programs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
- Tested new software and hardware prior to deployment.
- Assisted in development of system security protocols.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Information Security Analyst Intern
Top Group Technologies
11.2022 - 04.2023
- Documented and managed Risks in accordance with SP 800-30 and SP 800-37 using nine steps to evaluate the threats, vulnerabilities and security controls surrounding the Information System as well as the likelihood of an exploit and the impact it will have to systems operations
- Responsible for monitoring compliance with information security policies by coaching others within the organization on acceptable uses of information technology and how to protect organization systems
- Collected and evaluated assessment artifacts to determine compliance with the NIST SP 800-53 rev 4 control requirements
- Participated in the FIPS 199 process in which security categorization takes place, and selecting the technical, operational, and managerial controls using NIST SP 800-60 guidelines
- Developed POA&M (Plan of Action & Milestones) document to take corrective actions resulting from ST&E (System Test & Evaluation).
- Conducted security audits to identify vulnerabilities.
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
- Performed risk analyses to identify appropriate security countermeasures.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Encrypted data and erected firewalls to protect confidential information.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong communication and organizational skills through working on group projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Observed packing operations to verify conformance to specifications.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Prepared project presentations and reports to assist senior staff.
- Analyzed problems and worked with teams to develop solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Recommend improvements in security systems and procedures.
- Analyzed network traffic and system logs to detect malicious activities.
Supervisor/Control Room Operator
First Coast Security
01.2018 - 01.2019
- Conducting 24-hour monitoring and surveillance in accordance with procedures, Trained Security Guard for multiple positions.
- Storing data to generate reports for management analysis and resolve all incidents and escalation protocols.
- Use lenel and share point to generate information
- Door masking/unmasking, Interpret and report monitoring information feeds from multiple sources and providing access control.
- Analyze information, record, and trouble ticketing.
- Handle incoming chats, provide support to customers, and phone communications.
Physical Security Operator
Securitas Cooperate Office
03.2017 - 11.2018
- Analyzed and find possible solutions to issues affecting clients globally. Familiar with data center badging policy.
- Worked with Lenel, D3 systems, Splunk software, Cisco Finesse, SCC Web Porter, Excel, Microsoft Word, Outlook, SymPass Admin software.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Participated in staff meetings, special events, and professional development activities.
- Identified violators and escorted departing personnel to guard against theft of property.
- Monitored employee activities, confirming compliance with security regulations.
- Oversaw entry and exit of up to 100-200
- employees and visitors daily.
- Permitted entry with escort for approved persons into secure locations.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Investigated suspicious activities and persons to maintain security of premises.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Supervisor/Front-Desk Support
G4S Secure Solutions
06.2014 - 04.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Observed packing operations to verify conformance to specifications.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Supervised over 50 personnel for physical operations
Education
Master's Degree - Public Policy: International Affairs
Liberty University
Lynchburg, VA10-2025
Bachelor of Arts - Humanities/Humanistic Studies. Concentration in Social Justice and Human Rights
George Mason University
Fairfax, VA05-2024
Associate of Arts - General Studies
University of Northern Virginia
VA05-2019
Skills
- Project management
- Warehouse management
- Logistics oversight
- Stock control
- Inventory and supply logistics
- Corrective actions
- Shipping documentation
- Retail supply systems
- Vehicle dispatch
Accomplishments
- Achieved improved incident-response times by introducing digital reporting and scheduling software for daily security and patrol tasks.
- Achieved higher accuracy in access-control management by completing system audits and badge-credential updates with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets improving organization and reducing equipment loss
- Documented and resolved system-malfunction issues, which led to increased operational uptime and smother control-room operations.
- Achieved stronger security compliance through effectively helping with site inspections and corrective-action tasks.
- Resolved product issue through consumer testing, identifying security-system faults and providing feedback that improved device performance.
- Supervised team of 10-15 staff members, ensuring consistent performance, adherence to protocols, and strong incident-response rediness.
Certification
- Security Clearance (United States Army Reserves)
- Security+
- Rough Terrain Container Handler and RTCH Operator
- Network+
Languages
English
Full Professional
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- DIY and Home Improvement
- Participating in local clean-up initiatives
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Watching Movies and TV Shows
- Outdoor Recreation
- Volunteering
- Youth Development Programs
- Mindfulness Practices
- Gym Workouts
- I like working with my hands and fixing things
- Supporting STEM education initiatives and mentorship programs
Timeline
Information Security Analyst Intern
Top Group Technologies
11.2022 - 04.2023
Automated Logistical Specialist
United States Army Reserves
04.2022 - Current
Data Center IT Specialist
Amazon Web Services (AWS)
11.2019 - Current
Supervisor/Control Room Operator
First Coast Security
01.2018 - 01.2019
Physical Security Operator
Securitas Cooperate Office
03.2017 - 11.2018
Supervisor/Front-Desk Support
G4S Secure Solutions
06.2014 - 04.2017
Master's Degree - Public Policy: International Affairs
Liberty University
Bachelor of Arts - Humanities/Humanistic Studies. Concentration in Social Justice and Human Rights
George Mason University
Associate of Arts - General Studies
University of Northern Virginia
Websites, Portfolios, Profiles
www.linkedin.com/in/darlynkay-b542b7138