Building the vital pathway that empowers students to progress to higher levels of education is essential for their future success.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2026
2026
years of professional experience
Work History
Provide IT Support to the South District
Houston ISD
01.2023 - Current
Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Proven ability to develop and implement creative solutions to complex problems.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Skilled at working independently and collaboratively in a team environment.
Rest WAPS when the internet was not corresponding.
Reinstalled Raptors and checked the servers when needed by the district This position addresses incidents of service interruption and takes steps to re-initiate service or properly escalate for resolution.
ROV II Technician
Oceaneering
12.2022 - 01.2023
Ability to establish and maintain cooperative working relationships, demonstrating strong teamwork skills in a collaborative environment.
Recognize my responsibilities and actively participate with others.
Operate remotely controlled vehicles, subsea tooling, IWOCS, tensioning equipment, and real systems in a safe and efficient manner.
Additionally, responsible for maintaining and repairing all electronic components.
Diagnosed and repaired problems with electrical and mechanical systems.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Senior Plan Analyst
City of Houston
10.2017 - 10.2021
Responsible for examining and reviewing construction documents to ensure compliance with building codes and local ordinances.
Verify that construction meets both local and national building codes, as well as technical specifications.
Approve construction documents required for issuing building permits.
Write and review requirements for plans that do not comply with city building codes.
Meet with the public, contractors, technical professionals, and businesses for preliminary plan reviews, permit requirements, and related procedures.
Research and evaluate both commercial and residential plans, specifications, and drawings.
Read and assess construction documents, including architectural and engineering plans.
Enter data into the database for issuing building permits and review building designs and construction documents.
21st Century Youth Program Coordinator
Houston Independent School District
10.2016 - 10.2017
Program for At-Risk Students: - Provide academic support in core subjects.
Offer enrichment opportunities after school to promote academic success.
Allocate funding for educational programs, meal plans, and staff support.
Ensure that all academic programs meet the needs of at-risk students.
Oversee the scheduling for both the student body and staff to avoid any time conflicts.
Ensure the grant is renewed within the next three years.
Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
Built recruitment and retention plans to maintain full roster of program participants.
Safety Bond Field Inspector
Houston Independent School District
08.2013 - 10.2017
Ensure the safety of the 2012 Bond project by bridging the gap between construction workers and school employees.
Inspect both new and old facilities and create progress reports on construction activities.
Investigate and report on nearby injuries, offering solutions to avoid safety hazards.
Create a safe, pedestrian-friendly environment and effectively communicate safety measures in a Hispanic context.
Manage, direct, and coordinate school-age enrichment programs at assigned locations, making on-the-spot decisions to ensure the safety of students and staff.
Emphasize the importance of safety within the school setting and ensure compliance with state and local regulations related to program areas.
Make recommendations for construction workers to practice safety and demonstrate unsafe practices with visuals from the site, alongside compiled program statistics explaining the potential for injury.
Monitor and evaluate the effectiveness of programs and participation, reporting any suspicious or inappropriate behaviors and policy violations.
Manage, direct, and coordinate HISD inspections while overseeing the daily operations of HISD construction projects.
Enforce project plans, specifications, local codes, and regulations, and investigate citizen complaints.
Troubleshoot and resolve software, hardware, and connectivity issues related to safety concerns, including PPE ordering equipment.
Provide customer service support by conducting detailed investigations of safety-related complaints and issues encountered in safety spaces.
Compile an inventory of PPE sites, ensuring all necessary information is available for audit and traceability purposes.
Maintain adequate inventory levels of electrical equipment to ensure that all end users have the proper equipment supply.
Focus on providing a safe and pedestrian-friendly environment for all.
IT Specialist / Book Management
Houston Independent School District
08.2011 - 10.2013
Ensure all computers are updated regularly and order IT equipment as needed.
Establish all necessary equipment for departmental meetings.
Act as the point of contact for IT troubleshooting issues for school staff members and students.
Maintain adequate electrical equipment inventory levels to ensure that all end users have the necessary supplies.
Manage the complete school textbook inventory and create work orders when additional inventory is required.
Coordinate the distribution of textbooks to students and staff.
METRO Amazing Race (Community Outreach)
Metropolitan Transit Authority of Harris County
05.2013 - 08.2013
METRO Amazing Race Youth Project (Community Outreach)- Coordinated efforts with the outreach director on a METRO community safety program.
Established and attended various public meetings and events to address community concerns.
Worked with 20 local high school students to promote the proper usage of all METRO services.
Created flyers to distribute event information to the community.
Lindale Parade (Safety)
Promoted safety awareness in the community by utilizing METRO bus and rail services.
Provided pamphlets to the public about the various safety programs offered by METRO.
Tour De North Side (Safety)
Established a safe route for bike participants.
Engaged with participants regarding safety regulations for bike riding, ensuring that all riders stayed hydrated.
Distributed pamphlets to the public promoting the bike safety program.
Identified issues, analyzed information and provided solutions to problems.
IT Tech / Student Support Service/ Trio
Houston Community College
08.1999 - 07.2013
IT Installation
Responsible for managing computer software, hardware, and electrical equipment in secure areas designated for staff, faculty, and students.
This included properly documenting hazardous equipment that required replacement.
I oversaw inventory control by tracking computer usage and managing the software check-in and check-out processes.
Upward Bound
The support was provided to students primarily from low-income backgrounds.
I focused on helping them create portfolios containing all the necessary documents to graduate from high school and transition into higher education.
I emphasized the importance of pursuing a higher education, as many of their parents were unsure how to guide their children toward a college or university.
My goal was to increase the graduation rates of these students and encourage their enrollment in post-secondary education.
Through programs like Upward Bound and TRIO at Houston Community College Central, I assisted former and new students, ensuring they continuously developed their knowledge to advance their education.
I paid particular attention to students from low-income and at-risk backgrounds, recognizing their unique challenges in achieving educational goals due to a lack of support.
I offered various services, including academic counseling, tutoring, financial guidance, and mentoring, to help these students succeed in college and beyond.
The Student Support Services program played a crucial role in ensuring that every student who participated not only succeeded academically but also socially.
These services were designed to enhance student learning, promote well-being, and facilitate a positive college experience, ultimately contributing to higher rates of student retention and graduation.
Education
Associates Degree - Safety Management
Lee College
08.2013
Masters - Community Development
Prairie View A&M University
06.2007
Bachelor of Arts - Electrical Engineering Technology, Computer Engineering Technology
Prairie View A&M University
Prairie View, TX
06.2005
Skills
Teamwork and collaboration
Excellent communication
Time management
Remote office availability
Verbal communication
Planning
Decision-making
Networking
Supervision and leadership
Collaboration
Customer relations
Basic math
Research
Attention to detail
Timeline
Provide IT Support to the South District
Houston ISD
01.2023 - Current
ROV II Technician
Oceaneering
12.2022 - 01.2023
Senior Plan Analyst
City of Houston
10.2017 - 10.2021
21st Century Youth Program Coordinator
Houston Independent School District
10.2016 - 10.2017
Safety Bond Field Inspector
Houston Independent School District
08.2013 - 10.2017
METRO Amazing Race (Community Outreach)
Metropolitan Transit Authority of Harris County
05.2013 - 08.2013
IT Specialist / Book Management
Houston Independent School District
08.2011 - 10.2013
IT Tech / Student Support Service/ Trio
Houston Community College
08.1999 - 07.2013
Masters - Community Development
Prairie View A&M University
Upward Bound
Associates Degree - Safety Management
Lee College
Bachelor of Arts - Electrical Engineering Technology, Computer Engineering Technology
<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY
<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)
<ul>
<li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li>
</ul> at Equinix Data Center<ul>
<li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li>
</ul> at Equinix Data Center