Magdali Mesa
Morgan Hill,CA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
20
20
years of professional experience
Work History
Leasing Assistant
Irvine Company Apartment Communities
06.2016 - 12.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Leasing Consultant
Renaissance Apartments Homes
10.2013 - 04.2016
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
Assistant Manager
Family Tree Apartments
04.2001 - 07.2012
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
National Accredited Medical Interpreter - National Accredited Medical Interpreter
Southern California School of Interpretation
214 Main Street El Segundo, CA 90245102.2024
Associate of Science - Early Childhood Education
Miami Dade College
Miami, FL05.1992
High School Diploma -
Palmer Trinity School
8001 SW 184th St Miami, FL 3315706.1989
Skills
- Document Control
- Office Management
- Advanced word processing
- Litigation Support
- Organizational Efficiency
- Fast Learner
- Exceptional telephone etiquette
- Microsoft Office
- Document filing
- Conflict Mediation
- Client Communication
- Relationship Building
- Ethics compliance
- Professionalism
- Adaptability
- Time management abilities
- Active Listening
- Appointment Scheduling
- Bilingual
Timeline
Leasing Assistant
Irvine Company Apartment Communities
06.2016 - 12.2020
Leasing Consultant
Renaissance Apartments Homes
10.2013 - 04.2016
Assistant Manager
Family Tree Apartments
04.2001 - 07.2012
National Accredited Medical Interpreter - National Accredited Medical Interpreter
Southern California School of Interpretation
Associate of Science - Early Childhood Education
Miami Dade College
High School Diploma -
Palmer Trinity School