Summary
Overview
Work History
Education
Skills
Timeline
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Magdalina Aulaumea

West Valley City

Summary

Dynamic professional with a proven track record in customer engagement and team management. Skilled in problem-solving and enhancing customer satisfaction through effective service recovery. Recognized for fostering a collaborative environment and driving employee development, resulting in improved service quality and a positive workplace culture.

Developed skills in relationship building, communication, and public relations within professional environment. Demonstrates strong ability to adapt to new challenges and apply effective problem-solving techniques. Seeking to transition into new field where these transferable skills can drive success and innovation.

Overview

3
3
years of professional experience

Work History

Ambassador

Alclear LLC
09.2024 - Current
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

Lead Supervisor

WHSmith
05.2024 - 09.2024
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
  • Assisted upper management in achieving long-term company objectives with timely execution of key projects.
  • Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.

Assistant Manager

Rue21
04.2023 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Front of House Server

Kneaders Bakery
08.2022 - 05.2023
  • Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
  • Supported overall restaurant operations by assisting with opening or closing duties as needed.
  • Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
  • Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
  • Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.

Education

High School Diploma -

Hunter High School
West Valley City, UT

Skills

  • Customer engagement
  • Team management
  • Product knowledge
  • Multitasking
  • Team development
  • Creative strategies
  • Problem-solving
  • Customer service
  • Positive attitude

Timeline

Ambassador

Alclear LLC
09.2024 - Current

Lead Supervisor

WHSmith
05.2024 - 09.2024

Assistant Manager

Rue21
04.2023 - 04.2024

Front of House Server

Kneaders Bakery
08.2022 - 05.2023

High School Diploma -

Hunter High School

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