Magdalina Charles
Newark
Summary
With a proven track record at NCHC, I excel in patient care coordination and electronic records management, enhancing clinic efficiency by 30%. My expertise in HIPAA compliance and exceptional customer service fosters trust and satisfaction among patients. Skilled in multitasking and creative problem-solving, I effectively streamline healthcare delivery.
Developed excellent communication and organizational skills in fast-paced healthcare environment, excelling in patient interaction and administrative tasks. Proven ability to manage patient records, coordinate appointments, and facilitate smooth office operations. Seeking to transition into new field, leveraging transferable skills to contribute effectively in diverse professional settings.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Patient Coordinator
NCHC
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Home Health Aide
Life Home Care
03.2024 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Assisted disabled clients to support independence and well-being.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Improved patient well-being by providing compassionate and attentive personal care.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Utilized universal precautions and infection control principles in all aspects of care.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Developed individual care plans for clients based on specific needs.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Patient Service Representative
University Hospital Of The West Indies
06.2023 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Used Software to schedule appointments.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Built and maintained positive working relationships with patients and staff.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Verified insurance eligibility and coverage for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Greeted and assisted patients with check-in procedures.
Medical Assistant
Family Legacy Medical Care
09.2019 - 01.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Education
Associate Of Science - Health Sciences
Union County College
Cranford, NJ01.2022
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Healthcare industry
- Patient care and education
- Attention to detail
- Customer service
- Organizational skills
- Patient documentation
- Creative problem solving
- Medical terminology
- Verbal and written communication
- Patient registration
- Documentation
- Patient flow management
- HIPAA compliance
- Regulatory compliance
- Scheduling
- Proficient in software
- Patient care coordination
- Medical data collection
- Payment collection
- Patient safety
- Insurance practices
- Cross-functional teamwork
- Follow-up care
- Critical thinking skills
- Database coordination
- Multitasking
- Healthcare documentation
- Payment arrangements & negotiation
- HIPAA protocol adherence
- Medical record requests
- Calm and effective under pressure
- Administrative and office support
- Schedule coordination
- Patient confidentiality and data security
- 50 WPM typing speed
- Insurance verifying
- Punctual and hardworking
- Conflict resolution
- Data collection
- Medical billing
Certification
HHA
Languages
French
Full Professional
French/ Creole
Native or Bilingual
Spanish
Limited Working
English
Full Professional
Timeline
Home Health Aide
Life Home Care
03.2024 - Current
Patient Service Representative
University Hospital Of The West Indies
06.2023 - Current
Medical Assistant
Family Legacy Medical Care
09.2019 - 01.2021
Patient Coordinator
NCHC
Associate Of Science - Health Sciences
Union County College
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