Magdalina Dougan
Medford
Summary
Experienced with coordinating patient admissions and discharges to ensure efficient hospital operations. Utilizes strong communication and organizational skills to facilitate smooth patient transitions and minimize wait times. Knowledge of managing dynamic environments and collaborating with healthcare teams to meet changing needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Flow Coordinator (TEMP)
St. John Riverside Hospital
Yonkers, NY
04.2025 - Current
- Managed bed availability by monitoring capacity levels daily, adjusting resources as needed to accommodate fluctuations in demand.
- Supported medical professionals by maintaining necessary equipment and supplies in examination rooms.
- Improved patient flow by efficiently coordinating room assignments and patient transfers.
- Reduced wait times for patients by implementing effective scheduling strategies and prioritizing urgent cases.
Medical Assistant/Front Desk
VIP Medical Group
Port Jefferson Station, NY
03.2022 - 03.2025
- Assisted healthcare providers with patient assessments, vital signs monitoring, and routine diagnostic procedures, including support during minor surgeries.
- Managed front desk operations, patient scheduling, phone inquiries, and insurance verification while mixing and administering medications under provider supervision.
- Maintained accurate patient records and documentation, adhering to HIPAA regulations, ensuring efficient office management and high-quality patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Dispatcher
Elite Investigations Ltd.
Harlem, NY/ Merrick, NY
03.2020 - 02.2024
- Quickly obtain information on nature of emergency, location and caller to dispatch necessary services (police, fire department, ambulance) as quickly as possible.
- Calm worried or frantic callers to efficiently and safely assess their needs based on situation.
- Create detailed call logs and records.
- Answered 100+ request calls per day & answering e-mails back to back.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Supervisor/Mail Handler
United States Postal Service
White Plains, NY
04.2018 - 11.2021
- Operates sorting and other machinery to sort packages.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Works the front counter of a post office as a clerk to sell stamps, boxes and other items. Works with the general public to answer questions at the post office
- Weighs packages and applies the correct postage for consumers.
Medical receptionist
Mount Vernon Hospital
Mount Vernon, NY
08.2017 - 06.2019
- Professionally assist doctors, staff, visitors and patients
- Greet and attend to patients in person and over the phone
- Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs
- Answer all phone calls in a professional and courteous manner
Home Health Aide
Priority Home Health Care
08.2016 - 10.2018
- Encourage them to exercise, get off their couch and move around more.
- Help with medication, remind patients to take their medications.
- Making sure they are safe and comfortable Help patients around their house with chores, cooking, changing their clothes.
- Perform all duties within HIPAA regulations
Teacher Assistant/ Receptionist
Virginia Marx Children Center
05.2015 - 08.2017
- Took care of: Infants, Toddlers, and Preschoolers.
- Foster an environment of community: Provided an opportunity for children to exercise independence by interacting with one another
- Set up their nourishment for lunch and P.M Snack, read to them, and stroll around the grounds.
- Instruct the kids about wildlife animals, read books, allowed them to practice composing their names.
- Front work area: answer and redirect calls. Maintain correspondence, influence flags, to fax, and print imperative papers.
Education
LPN - Nursing
Hunter Business School
Medford, NY04-2025
Associate of Science - Nursing in Social Science
Mercy College
Manhattan, NY12.2017
Regents Diploma - undefined
Yonkers Montessori Academy
06.2014
Skills
- Hospital Experience
- Medical Office Experience
- Supervising experience (4 years)
- Microsoft Word
- Computer Skills
- Organizational Skills
- Customer Service
- Medical Terminology
- Excel
- Workday
- Retail sales
- Data entry (4 years)
- Patient scheduling
- Windows
- Time management
- Creative
- Teaching
- Experience with Children (7 years)
- Healthcare systems
Certification
- BLS Certification
- First Aid Certification
- CPR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Flow Coordinator (TEMP)
St. John Riverside Hospital
04.2025 - Current
Medical Assistant/Front Desk
VIP Medical Group
03.2022 - 03.2025
Dispatcher
Elite Investigations Ltd.
03.2020 - 02.2024
Supervisor/Mail Handler
United States Postal Service
04.2018 - 11.2021
Medical receptionist
Mount Vernon Hospital
08.2017 - 06.2019
Home Health Aide
Priority Home Health Care
08.2016 - 10.2018
Teacher Assistant/ Receptionist
Virginia Marx Children Center
05.2015 - 08.2017
Associate of Science - Nursing in Social Science
Mercy College
Regents Diploma - undefined
Yonkers Montessori Academy
LPN - Nursing
Hunter Business School