MAGDALINE AYEM EYONGESI
Reynoldsburg,OH
Summary
Motivated and passionate Security Analyst eager to secure an entry-level Cybersecurity position to apply my skills in Network Security and Organizational risk Management. Ready to help team achieve company goals and passion for aligning security architecture plans and processes with security standards,business and team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Intern
Bank
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Assisted in developing integrated marketing strategies for small businesses.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Volunteer
Church
- Conducted surveys among service recipients to gauge satisfaction levels and identify areas needing improvement or expansion efforts.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Assisted in grant writing endeavors to secure funding for vital organizational needs and expansion plans.
- Kept case files updated, accurate and aligned with requirements.
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
- Educated young people about strategies for driving discussions and promoting social changes.
- Led group discussions and activities to meet different community needs.
Teacher's Assistant
- Provided instructional support to students unable to attend regular classes.
- Completed daily reports on attendance and disciplinary performance.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Reviewed lesson material with students individually or in small groups.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Graded assignments and reported individual progress to teacher.
- Supported classroom activities, tutoring, and reviewing work.
Tutor
Apprentice
Patient Service Representative
AmerisourceBergen
2023.07 - Current
- Proactively screened all cases on assigned caseload to identify cases at risk, using approved screening tool, for adverse health consequences post-discharge without adequate discharge planning while following established reporting procedures
- Actively monitored and documented information pertinent to care coordination and the progress of patients on assigned caseload; proactively intervening and ensuring tasks are completed accurately, and in a timely manner to promote communication and prevent delays in treatment of patients
- Assessing patients’ medical information and application to identify problems and concerns that need attention, explaining policies, and assisting them on the next plan of care
- Collaborated and communicated with multidisciplinary team in all phases of planning process, including initial patient assessment, planning, implementation, interdisciplinary collaboration, and teaching and ongoing evaluation
- Ensured/maintained plan consensus from patient/family, physician, and payor
- Delivered regulatory notices including the Important Message, HINNs, and Observation Notice within the timeframe designated to appropriate patients on assigned caseload.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Filed and maintained patient records in accordance with HIPAA regulations.
Mental Health Technician
PRN Certified Nurse Aide Grape tree
2020.03 - 2023.01
- Responds and Assist patients with care in a manner to promote safety, comfort and behavioral issues
- Assist patients with daily living and help them to be calm in aggravated situations
- Monitor behavioral changes and document and assist in calming and redirecting patients in crises intervention as needed.
- Maintained patient records, documenting changes in patient condition.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Charted on each patient daily.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Customer Service Representative
TEEMA
2022.02 - 2022.12
- Received and evaluated applications from customers and reviewed documents to ensure all necessary forms had been completed and complied with government guidelines for the program
- Determined all needed documentations in compliance, signed and dated by applicant
- Managed calls from multiple personnels, customers, service providers in a timely and efficient manner
- Maintained and responded positively to calls and providing documentation of between 25-50 calls daily
- Reviewed and verified applicant credit, income statements
- Approved applicant case in accordance with the laws and guidelines of the company after reviewing all needed information needed.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
CVS PHARMACY
2021.08 - 2022.02
- Responded in a timely and accurate manner to routine customer service calls, managed a high-volume of inbound and outbound customer calls, commercial service issues and concerns are treated in a respectful and professional manner
- Attends frequently educational programs to improve knowledge and performance level, especially on technological and customer service market updates
- Seized opportunities to upsell products when they arise and make sale on a monthly scale
- Overcame very solid objections and was very persistent in my sales strategy until achieved a sale.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
High School Diploma -
Certificate - Scrum Master
Global Lynx
Columbus, OH09.2023
Certificate - Mortgage
National Assiociation of Mort Underwriter
Kansas City, KS01.2021
Associate of Arts - LAW
University of Dschang
Cameroon2015
High School Diploma -
Oxford Comprehensive High School
01.2010
Skills
- Communication
- Customer Service
- Customer Engagement
- Project Management
- Empathy
- Microsoft office
- Zoom
- Management
- CRM
- Professionalism and Etiquette
- Client Relationships
- Social Media
Certification
- Scrum Master Certified
- Certified Legal Assistant
- AWS cloud Practitioner
- Mortgage Underwriter
- ITIL
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Languages
French
Full Professional
Timeline
Patient Service Representative
AmerisourceBergen
2023.07 - Current
Customer Service Representative
TEEMA
2022.02 - 2022.12
Customer Service Representative
CVS PHARMACY
2021.08 - 2022.02
Mental Health Technician
PRN Certified Nurse Aide Grape tree
2020.03 - 2023.01
Intern
Bank
Volunteer
Church
Teacher's Assistant
Tutor
Apprentice
High School Diploma -
Certificate - Scrum Master
Global Lynx
Certificate - Mortgage
National Assiociation of Mort Underwriter
Associate of Arts - LAW
University of Dschang
High School Diploma -
Oxford Comprehensive High School
- Scrum Master Certified
- Certified Legal Assistant
- AWS cloud Practitioner
- Mortgage Underwriter
- ITIL
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