Magdaline Colin
Dallas,GA
Summary
Accomplished retail professional who is focused on achieving results. Throughout my career, I have consistently met and exceeded sales targets, while also driving revenue growth and leading successful teams. My expertise lies in operations management and delivering excellent customer service. I possess exceptional problem-solving and analytical skills, and I am known for my effective communication and interpersonal abilities. These qualities enable me to lead and motivate teams to accomplish business objectives. Additionally, I have extensive experience in project management, compliance, and developing strong customer relationships. As a collaborative leader, I excel in fast-paced environments and am committed to continuous improvement and delivering exceptional results
Overview
13
13
years of professional experience
Work History
Project Manager, PMO
T-Mobile
Dallas , GA
11.2018 - 11.2023
- Develop and implement strategies to ensure compliance with all applicable business license and permit requirements for T-Mobile's operations across multiple jurisdictions
- Coordinate and manage the licensing and permitting process for T-Mobile, including application submission, approval, and ongoing maintenance
- Conduct thorough research to identify and understand the specific license and permit requirements for the telecommunications industry in each jurisdiction where T-Mobile operates
- Establish and maintain strong relationships with external agencies, regulatory bodies, and local government officials to facilitate efficient license and permit acquisition and maintenance
- Track and monitor the progress of license and permit applications, ensuring timely submissions and addressing any issues or roadblocks that may arise-Maintain accurate and up-to-date records of all licenses and permits held by T-Mobile, including renewal dates, associated fees, and compliance status
- Continuously evaluate and improve the efficiency and effectiveness of license and permit management procedures.
Store Manager
T-Mobile
Miami, FL
06.2015 - 11.2019
- Impressively managed a high-volume T-Mobile store, consistently surpassing sales targets.
- Devised and executed highly effective sales strategies, resulting in an impressive 30% increase in store revenue within the inaugural year.
- Led and motivated a diverse team of 18+ employees, providing invaluable guidance and coaching to achieve both individual and collective goals.
- Implemented efficient inventory management processes, effectively reducing stock loss and ensuring improved product availability for customers.
- Cultivated a customer-centric culture, fostering exceptional customer service and swiftly resolving escalated customer issues.
- Conducted regular, impactful training sessions to enhance staff product knowledge, refine sales techniques, and elevate customer service skills.
- Collaborated seamlessly with district and regional teams.
- Successfully assumed the role of acting district manager for three consecutive months, leading the district to secure the top position in the region for three consecutive months.
Store Manager
Sprint
Boynton Beach, FL
08.2012 - 06.2015
- Successfully managed a high-volume T-Mobile store, consistently meeting and exceeding sales targets.
- Developed and implemented effective sales strategies, resulting in a 20% increase in store revenue within the first year.
- Led a team of 18+employees, providing guidance, coaching, and motivation to achieve individual and team goals.
- Implemented streamlined inventory management processes, reducing stock loss by 10% and improving product availability for customers.
- Fostered a customer-centric culture, ensuring exceptional customer service and resolving escalated customer issues promptly and effectively.
- Conducted regular training sessions to enhance staff product knowledge, sales techniques, and customer service skills.
- Collaborated with district and regional managers to implement marketing campaigns and promotions, resulting in increased customer acquisition and retention rates.
- Acting district manager
Lead/Assistant Manager
Sprint
Miami Shores, FL
07.2011 - 08.2012
- Assisted the store manager in overseeing daily operations, including sales, customer service, and staff management.
- Played a key role in achieving and exceeding sales targets.
- Supported the development and implementation of effective sales strategies, training programs, and performance metrics for the team.
- Provided guidance and coaching to sales associates, ensuring consistent delivery of exceptional customer service and sales techniques.
- Assisted in managing inventory, including stock replenishment, order processing, and conducting regular audits to minimize stock loss.
- Collaborated with the store manager in resolving escalated customer issues and ensuring customer satisfaction.
- Conducted training sessions for new hires and ongoing product knowledge and sales training for the team.
- Pinnacle club winner 3 years
Sales Consultant
Sprint
Pembroke Pines, FL
11.2010 - 07.2011
- Developed key customer relationships to increase sales and foster long-term partnerships.
- Consistently achieved top sales representative status in the store for consecutive months within less than a year.
- Recognized as a Pinnacle Club winner in the year of being hired, showcasing outstanding sales performance.
- Assisted the store manager by sharing my personal best sales practices and providing guidance on effective sales techniques.
Education
Bachelor of Science - Business Management
Florida Gulf Coast University
Fort Myers, FLSkills
- Strong Negotiation Skills
- Conflict Resolution
- Active listening
- Sales and revenue growth
- Staff training and development
- Team Motivation
- Customer service excellent
- Analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Team leadership and collaboration
- Customer Relationship Building
- Goal Setting and Performance Metrics
- Microsoft Office Suite: Proficient in Word, PowerPoint, and Excel for document creation and data analysis
Timeline
Project Manager, PMO
T-Mobile
11.2018 - 11.2023
Store Manager
T-Mobile
06.2015 - 11.2019
Store Manager
Sprint
08.2012 - 06.2015
Lead/Assistant Manager
Sprint
07.2011 - 08.2012
Sales Consultant
Sprint
11.2010 - 07.2011
Bachelor of Science - Business Management
Florida Gulf Coast University
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