Magdaline Milien
Indianapolis,IN
Summary
Energetic Group Fitness instructor and Personal Trainer with strong background in nutrition, weights, running and weight management. Promotes activities and coping methods that transform unhealthy habits and fuel healthy minds and bodies. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Tru By Hilton
04.2023 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Personal Fitness Trainer
24 Hour Fitness
01.2021 - 03.2022
- Designed specific workout system for 30+ individual clients based on performance ability
- Enhanced gym member satisfaction through providing top-notch customer service and addressing individual needs.
- Improved client fitness levels by developing personalized exercise programs tailored to individual goals and abilities.
- Increase membership enrollment by 20% using innovative sales and promotional techniques
- Greeted 70+ daily visitors upon arrival, offered assistance and answered questions to build rapport and retention.
Tax Administrative Coordinator
Freedom Reality & Tax of America
07.2014 - 11.2020
- Prepare and organize tax files, loans, book appointment and chain of communications with all clients
- Mediate customer concerns quickly and follow up with fair solutions
- Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
Office Staff Assistant
Focus Workforce Management
05.2023 - 01.2024
- Maintained an accurate filing system for easy access to essential documents when needed, improving overall office organization.
- Updated employee databases regularly, ensuring correct personnel records were easily accessible when needed by human resources or other departments.
- Interacted with customers by phone, email, or in-person to provide information.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
Education
BS Health Sciences -
Broward College
Skills
- Creating Exercise Programs
- Analyze Fitness Assessment
- Nutritionist Certification
- AED/CPR and First Aid
- Leadership
- Gluteus Specialist Certification
- Time Management
- Multitasking
- Strategic Planning
- Written & Verbal Communication
- Office Organization
- Customer Service
Languages
French
Professional Working
Haitian Creole
Native or Bilingual
English
Full Professional
Timeline
Office Staff Assistant
Focus Workforce Management
05.2023 - 01.2024
Front Desk Receptionist
Tru By Hilton
04.2023 - Current
Personal Fitness Trainer
24 Hour Fitness
01.2021 - 03.2022
Tax Administrative Coordinator
Freedom Reality & Tax of America
07.2014 - 11.2020
BS Health Sciences -
Broward College