Magdaline Pflanz

To provide P&C claim reporting service and support to existing clients while keeping the VP SRMS informed of activities, changes, or problems in client claims, assisting with gathering of information, and following claims until conclusion to ensure optimal claim resolution for our clients.

Duties/Responsibilities:

*Set up new claims in the agency management system (EPIC)

*Maintain system claims/client files in an orderly manner

*Generate various reports from EPIC

*Preparation of agency and client claim reviews

*Follow agency Best Practices procedures for client correspondence and claim documents

*Perform job in a manner that will prevent errors and omissions

*Run loss runs, activity reports and updating of various claim reports

*Assist with other duties in support of VP of SRMS/department

*Handle and route communications to co-workers and other departments

*Work distribution of faxes and routed communications

*Responsible for following and complying with all aviation safety rules and regulations

*Perform daily fuel/delivery system quality assurance checks

*Fueling/de-icing aircraft as needed

*Responsible for greeting, parking towing, moving, and marshaling aircraft arriving and/or departing

*Assist passengers and/or crew with baggage/cargo

*Assist with wing-walking duties

*Responsible for lavatory and water services; providing oil for aircraft

*General cleaning and clearing of debris from ramp, building and customer areas

*Assisted in wound care

*Served meals to patients/residents

*Checked vital signs

*Provided individualize and friend care to patients/residents

*Worked in a hospice, nursing home and Transitional Care Unit

*Assisted numerous elderly, disabled, cancer and hospice patients

*Helped patients/residents with showering

*Changed bed linens for patients/residents

*Aided in transferring patients/residents, as needed

*Aided in lifting patients/residents, when necessary

*Basic HLA knowledge and clinical understanding of the transplant processes and diseases treated

*Customer service and differentiating customers by unique needs and requirements

*Data privacy and confidentiality principles for handing medical information

*Proficient in using multiple software applications including Microsoft Office

*Coordinated life-saving transplants between donor centers and patients

*Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

*Summarizes documents and enters into claim system notes

*Documents claim file with notes, evaluations and decision-making progress

*Determines applicable coverage in basic claims involving a single claimant and determines applicable coverage limits in basic claims involving multiple claimants

*Takes recorded statements from claimants, insureds, witnesses, etc. and prepares summaries

*Reviews investigation notes and determines claim value, coverage and liability for basic claims

*Negotiates and settles claims in accordance with best unit business practices

Process new business and changes for products offered.

*Research premium and service problems for agents/insureds

*Prepare declarations, endorsements, state filings, and notifications as needed

*Answering Underwriting eligibility questions for agent's/staff

*Achieve results by maintaining an excellent quality rating and exceed daily quotas

*Demonstrates excellent communication skills with the ability to easily adjust to changes

*Ability to prioritize tasks and exhibits excellent organizational skills

*Ability to maintain professionalism and follow privacy rules given at all times

*Ability to use good judgement and problem solve under any circumstance